SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This ashtray turned out to be a delightful surprise. It's not only functional but also adds a dash of elegance to my car's interior. The rhinestones are securely attached, and the overall build is more robust than I anticipated. The light feature is a nice touch, though I wish it were a bit brighter. It fits snugly in the cup holder and doesn't wobble, which is a big plus. It's a chic and practical accessory that's well worth the investment for anyone looking to spruce up their car's interior.
Just received my new car ashtray, and I must say, it's quite the eye-catcher with its sparkling rhinestones. The size is perfect for my SUV's cupholder, and the LED light is a nifty addition, though not as bright as I expected. It's more than just a smoking accessory; it's a stylish statement piece. My only gripe is the lid feels a bit flimsy, but so far, it's held up well. A fantastic blend of glamour and practicality.
I was initially hesitant to buy this ashtray, worried it might be just another flashy car accessory. However, I was pleasantly surprised by its quality and functionality. The LED light is a subtle yet useful feature, especially for late-night drives. It's a bit on the smaller side, but that works perfectly for my compact car. The bling factor is definitely a conversation starter, and it feels sturdy enough for regular use. Overall, a great purchase that adds a touch of personality to my vehicle.
An adorable and versatile accessory, used for storing change rather than smoking.
Ideal size and sturdiness, the light is a useful feature for night-time use.
Used as a sparkling decoration in the car, enhancing the interior's aesthetic.
Durable and perfect for daily use, it's a hit with its sturdy construction and bling factor.
Adds bling to the car, effectively containing ashes. Its popularity led to friends purchasing their own.
Matches well with silver and black car interiors.
Arrived quickly, well-made with extra stones and glue provided for longevity.
Impressive shine and functionality, the LED light is a standout feature.
A cute and personality-reflecting change holder for the car.
A stylish solution for car change, enhancing the car's interior with its light and design.
A sparkling and functional addition to the car, perfect as a small trash can with a charming blue light.
Matches the photo, with a convenient light. It's used as a mini garbage can and is easy to clean.
An ideal car accessory for small trash, complementing other blingy elements in the car.
Adds sparkle to the car, and the light is effective for night use. The battery is replaceable, adding to its longevity.
It's a perfect finishing touch for my car, with a working light that adds to its charm.
A hit as a gift, it matched my girlfriend's car interior perfectly.
The battery life is short, but overall it's a well-made product.
Adorable and versatile, used for spare change rather than as an ashtray.
Excellent customer service; the ashtray is loved despite initial issues with the lid.
An adorable alternative use for loose change, enhanced by the thoughtful light feature.
Fits perfectly in cup holders, comes with extra rhinestones, and is a great value for the price.
A charming and odor-free solution for the car.