SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Santa brought these for both me and my husband, and we're thrilled with them! Our socks share the same affection as we do for each other. They're not just adorable but also extremely comfortable, featuring supportive bands around the arches. Unlike some novelty socks where the toe area can be bothersome, these are wonderfully comfortable all around!
I chose these as a Christmas present for my wife, and she was endlessly amused by making them 'hold hands' whenever she glanced down. She loved drawing people's attention by positioning them in various playful poses. It turned out to be a fantastic gift! The only minor drawback is the need for handwashing. As of now, they've just been sitting in the laundry basket, watching her pass by without a second glance.
My coworker and I decided to get matching socks, and these were a perfect choice! We wear them weekly and have had no issues with washing—although I do handle them delicately due to the magnetic hands. They're incredibly soft and comfortable, earning us compliments whenever we wear them out.
A delightful gift for couples, these magnets look stylish and function perfectly well. While they may not endure for an extended period, they certainly add a fun touch to your attire for occasional events. I purchased this as a component of my boyfriend's birthday present, and we both adored it! We often hit the gym together and enjoy wearing these to symbolically “hold hands” during our workouts 💖. They're incredibly soft and cozy, plus we receive numerous compliments each time we have them on!
My kids were thrilled when I sported these for crazy sock day! They're incredibly charming and surprisingly light. I usually prefer low-rise socks, and these didn't irritate me at all! With wider ankles, I simply scrunched them down a little to avoid them looking overstretched. I paired them with old imitation Birkenstocks to flaunt the socks, which did leave a stain on the bottom, but that could've been due to several factors. My advice? Definitely grab them for your next crazy sock day; they were a hit and garnered lots of compliments!
Although they run a bit small, these socks are undeniably cute. I enjoyed the playful eyeball designs and the adorable hand-holding feature. They made for a fun addition to our holiday stockings, providing entertainment as we tried to make them hold hands.
My daughter gifted these socks to her friend, who absolutely loved them. They're fun and cute, prompting her to consider ordering more for her friend group.
Wearing these socks never fails to brighten my day. I love the hand-holding feature and how they can interact with other sock pairs. I gave the second pair to a coworker, and now we enjoy high-fiving throughout the workday—truly a mood booster!
Bought these for my granddaughter-in-law, and they provided endless entertainment during the holidays. They're not only fun but also durable enough for continued use beyond the festive season.
These socks are absolutely adorable—I ordered both the black and white pairs. Each one has slightly different eye designs, adding to their charm. The flexibility to attach their hands to either color is a fantastic feature, making them perfect stocking stuffers!
Super cute, exactly as described. 🤩👍👍👍👍
High-quality and beautiful, with speedy delivery.
Adorable, soft, and the magnetic hands work great!
They're exactly as promised.
The quality of socks is very good, the price is very affordable, they are very breathable, the fabric is soft, and the merchant's service attitude is good, making them worth buying
Arrived quite quickly (1 week and a half approx), the quality of the fabric is finite so for summer it is fine and as for the little bracs and the magnet are perfect🤩
Beautiful, soft, and cute socks. The stitching is very good, I am happy to purchase at this price! I like them. They have a very good design, super soft, and of good quality. The product is very similar to what the seller said in the picture, and the seller quickly shipped it. Thank you.
The quality of socks is very good, the size is suitable, and they are very comfortable to wear. Suggest everyone to purchase, the price is also very suitable and I really like to wear it
I received very interesting socks of good quality. They are soft and comfortable to wear, affordable in price, and fast in logistics, making them worth recommending
The quality is very good and comfortable to wear. The merchant's service attitude is very good, the shipment is fast, and the quality is affordable. I am very satisfied.
I love :) a little small for my boyfriend but I hope it stretches
Excellent, very good letter and also identical to the image
The socks are meticulously crafted, with just the right tightness at the cuffs, which won't cause any tension. The quality is very good, so there's no need to worry about loosening them when you wear them. We will come back to you
Every time I buy socks from this store, they are very comfortable to wear and of good quality. The stitching shows that the workmanship is particularly exquisit
This pair of socks has good breathability, won't stuffy feet, and has good toughness. Even after stretching, they won't lose their shape, and they won't change when washed in water