SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Socks are really cute and comfortable to wear. They won't pilling even after wearing them two or three times, and the price is also very affordable. I really like them
The packaging is very good, and the delivery is also quite fast. I have bought socks from this store before, and they are worth the money. The socks are very nice and interesting
I ordered two pairs for me and my boyfriend and they are soo cute, we both loved it! They look exactly like on the photos and fit very well. When you put them on, you will notice that material is a bit thin, but comfortable. Magnets work great. Came in month and a half. I'm very satisfied with the order.
Bought as a gift for my best friend and me, these socks are simply adorable! Even after washing, they continue to magnetically connect perfectly. Additionally, they're made of very soft material.
The product arrived quickly, the material quality is good, satisfied with the purchase :)
Very nice and adjustable to any measure standing, my boyfriend and my loved😍
I arrived before the estimated time Are soft fabric Very cute
the sock came very fast. the material is soft a but thin (which can be a good or bad thing). there are little magents to connect the hands together.overall im very satisfied with my purchase :)
Thought the magnets would be stronger, but everything is fine. If someone will take it-do not wash them in the washing machine
Everything perfect, soft material!! But I would have liked the magnets to be more powerful/resistant but everything super apart from that!! Will be a great gift for my chikitina💘Thank you seller
Made of super soft and comfortable material, these socks are undeniably adorable. The quality is top-notch, and the hand-holding feature adds an extra level of charm. I highly recommend them!
They are majisimos and the magnets are powerful enough to put their hands together but not get in the way
for me super (shoe size 37), but for my bf they are not going to be very durable, because the one size is a bit small (he is 43). fun socks nonetheless.
The product arrived well, the fabric is soft and thin. Has a magnet in each hand and they hit well. They look cute
They are very soft and feel good quality, I fit 37 (23cm) and they fit me super
Delivered very quickly. Good quality
Very cute, I loved them I asked for both colors one for me and one for my partner
White socks, very cool. Ordered a child. The order arrived well packed, without damage. The quality is good, there are no smells. I recommend it. I did not communicate with the seller, so the order came very quickly.
I asked myself both and if they give the little hands, very cute and I arrive very quickly!!! I recommend (I still have to try the washing)
They arrived before the marked date; They are super pretty, they are soft and they stretch. Yes the magnets come together
So super fast delivery! Thank you! Cute like pic!
As the image, very good material and arrived before the estimated date. Thank you
Very flirtatious, they are very beautiful, the quality is excellent, the delivery did not take long🌟🌟🌟🌟🌟
They are cute, and they have good quality in the material, I like them!
Are amazing. Just what he wanted. They came very quickly, that surprised me. Recommended.