SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Just got this magnetic car mount and it's a lifesaver! It attaches to the air vent so easily, no fuss at all. My iPhone stays secure even on bumpy roads, thanks to its strong magnet. The 360° rotation feature is perfect for switching between landscape and portrait mode while using maps or taking calls. I'm really happy with my purchase 👍
Easy to install, holds phone securely. Love the 360° rotation!
i've been using this phone holder for about a week now and i can't believe how much safer i feel driving around town. before getting it, i'd always have my phone in one hand trying to see the gps but now? my hands are free to focus on driving! plus, it rotates so smoothly that changing directions has never been easier.
This rotating car mount is absolutely fantastic! It was super simple to install onto the air vent of my vehicle – just clip-on and go. The magnet holds surprisingly well; I haven't had any issues with my phone falling off during travel 🚗💨 Love that I can rotate it full circle too!
This magnetic mount is a lifesaver for GPS navigation 👌
so here's what happened - bought this magnetic holder for an upcoming road trip thinking at least I won’t get lost. not only did it help me navigate flawlessly (thanks 360 rotation!) but also kept me entertained throughout as I could switch from maps to music without having to pick up the phone once 👏
Perfect for road trips! Keeps my iPhone steady and accessible.
I must admit, when first purchasing this product, I was skeptical about how well a magnetic holder would work in keeping my iPhone steady while driving... But wow! This thing exceeded expectations by leaps and bounds 😃 Not only does it securely hold your device through every twist & turn of your journey but also allows you complete flexibility with its amazing 360° rotating feature.
Impressive
Strong magnet, smooth rotation - makes driving and navigating so easy!
A must-have for drivers. Secure grip, full rotation - just great!
Love this car mount! It's super easy to install and holds my iPhone securely. The 360° rotation is a game-changer for GPS navigation.
recommend
This magnetic mount has made driving so much safer. I can keep my eyes on the road while easily navigating with my phone!
I'm impressed by how strong this magnet is! My phone stays put, even on bumpy roads. Plus, it rotates smoothly - perfect for switching between apps.
This product is a must-have for drivers. It keeps your device secure and accessible, making navigation a breeze!
I never thought I'd love a car accessory so much! This magnetic mount makes every drive easier with its secure grip and full rotation feature.
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