SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Finally found what I was looking for - a reliable car mount that keeps your device safe and secure without any wobbles or slips! The six powerful magnets are absolutely impressive in terms of strength and hold capacity. On top of that, installation was quick & simple - no tools required at all! It's definitely worth every penny spent.
This little gadget is a lifesaver! It holds my phone securely, even on bumpy roads. The magnets are super strong and installation was a breeze. Definitely recommend if you're always on the go like me! 🚘📱
Excellent product!
never thought i'd write a review for something as simple as this but here goes... it's brilliant!!! honestly, can't believe how well it works. no more fumbling around for my phone while driving - safety first people!! 😄
My previous holder would always let my phone slip, especially during long drives but this one with its magnets holds it like a champ. Plus, it doesn't interfere with the air vents which is such thoughtful design. Safe driving just got easier and more convenient thanks to this little wonder.
love this little wonder! no more struggling with holding the phone while driving... just attach and go 🚗💨 super strong magnets and super convenient to use 👍
commendable
I'm completely blown away by how sturdy this mount is. I've tried several others before and they all failed to hold up my smartphone. But with these six powerful magnets, that's not an issue anymore.
This magnetic car mount has been such an upgrade from my old one - the grip strength of those magnets is just unmatched! Now I can drive without any worries about my phone falling off mid-journey.
i must say, i am very impressed with this product... fits perfectly in the car vent and doesn't block airflow either which is great during summer drives ☀️ plus, its magnet power is no joke - keeps your device in place without any slips or wobbles!
worthwhile
I've been using this magnetic car mount for a couple of weeks now and it's honestly the best one I've ever owned. The strong magnets ensure my phone stays put, even on rough terrains or sudden stops. It was easy to install and doesn't obstruct my view while driving. A must-have accessory for anyone who uses their phone as a GPS!
I'm so glad I got this magnetic mount. It's been a great help during long road trips, keeping my phone steady as a rock.
What a fantastic find! This magnetic mount is the perfect companion for my long drives. The six strong magnets ensure my phone doesn't budge an inch, even on rough roads. It's compact, easy to install and does exactly what it promises!
this is just what I needed... it's small but mighty 💪