SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Surprisingly sturdy with full metal construction. It offers multiple configurations and angles, making it adaptable in almost any situation
Fast delivery, well-packaged, works well, and it's reasonably priced
The holder arrived quickly, is heavy, and securely holds the phone. I haven't attached it to the car yet
Very satisfied. I plan to buy another one
This is a great concept, but it doesn't hold up very well. My phone falls off every time I hit a bump
Excellent item. It's very sturdy and looks sleek in my car. The strong magnet provides perfect stability. Thank you
It exceeded my expectations. It has a solid structure, good adhesive, and a strong magnet. I would definitely recommend it
It holds my smartphone in place, but the glue didn't hold up for long when I had it over the glove box in my Jeep. It seems to work better in a different location
Better than previous similar products
I can't say enough great things about this product. It's so easy to use and works like a charm. It doesn't shake off even on rough country roads
I ordered this for a new car, fearing I wouldn't find a place to put it, but I found one
I've had one of these mounts in my car for about a year now, and the 3M sticker is still holding strong. The magnet has been transferred between two cases, and it works great for GPS
I used this on a cross-country trip, and now I've installed them in every car
Easy to use and does what it should. I'm on my second one now; I broke the neck part, but that was my fault, not the mount's. It's the best one for trucks I've found
It has stayed securely in place on my car dash for over 2 years, so the adhesive is great. The magnet is strong and has never dropped my phone, even on bumpy dirt roads. I liked it enough to buy a second one for my other car
I use it in a tractor-trailer, and it holds up well even with all the bouncing around. Very sturdy and has a strong magnetic connection
Great product at an even better price!
A great holder for the price. The phone doesn't fall off even on bumpy roads
As described, the quality makes a good impression. It comes with self-adhesive rings for phones without magnets. I haven't tried it yet, but it seems like it will be convenient and durable
This is the best car support; it's strong in the corners and has never dropped the phone holder
This seemed like a really nice combo to have. I often switch between portrait and landscape when taking shots, and this mount makes it easy
I always use thick phone cases, and my phone fits securely in this mount. No complaints from me
A perfect product with no issues