SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I gotta tell ya, I'm completely head over heels for this ceramic. It's got this super chic marble print that just screams class and elegance. The glitzy gold trim? Oh boy, it's the cherry on top! This mug adds an unexpected touch of glam to my daily caffeine fix and lemme tell you, I am so here for that kind of energy boost first thing in the morning. It's like getting a little shot of luxury with every sip. And who doesn't want their day started off right with some posh vibes? Now, don’t get me wrong – I’m not one to fuss over fancy things but this mug is kinda different! Just holding this beauty makes me feel elegant! Like seriously...who knew a simple cup could make such an impact? It’s like having your own personal barista hand you a work of art every single morning…except you’re the artist here! There’s no denying - drinking coffee has never felt so stylish before! If anyone asks where they can snag themselves one as well…I’d be more than happy to spill the beans 😉
👍 this mug is awesome, seriously! The marble design is super classy and the gold rim? Talk about fancy. It's like sipp' my morning joe from a piece of art. Totally ups my coffee game, trust me.
Cool design. Not too big. Not too small.
This mug makes me look forward to mornings - it's so cool! The marble pattern is on point, and the gold trim adds a nice touch. Coffee never looked so good!
i gotta tell you, these mugs have seriously upped my coffee game! who knew a simple mug could make such a difference? the marble design is super stylish and the gold rim adds just enough bling without being over-the-top.
👌 These mugs are a total vibe, seriously! Marble design and gold rim? Now that's what I call classy. Makes my morning coffee feel like an event!
Coffee tastes better in this stylish mug, no joke! It’s got a swanky marble design plus a shiny gold rim to boot – talk about drinking in style.
👍 this ceramic beauty is my new fave!
💫 This mug is next level! Its marble pattern gives off cool vibes while the gold trim adds that touch of elegance. Coffee never tasted so good!
fancy
Coffee tastes better in this stylish number, no joke! It’s got an awesome marble design plus a shiny gold rim to boot – talk about drinking in style.
Loving this mug with its trendy marbled pattern. Feels like I'm sippin' coffee at some high-end café 👌