SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This portable fan has truly exceeded my expectations! Despite its mini size, it packs quite a punch when it comes to cooling down on hot days. It's so easy to carry around - whether you're going out for a picnic or just moving around the house, this little device ensures you have a personal breeze anywhere, anytime. Plus, charging via USB is such an added convenience; no need for separate batteries that run out at the most inconvenient times! It’s become my trusty companion during these scorching summers and I wouldn’t want to be without it.
this little fan is a lifesaver! it's portable, so I can take it anywhere. the usb feature makes charging super easy and convenient, no more worrying about batteries. love it!
what a gem! this compact fan has been my companion during those unbearable heatwaves. it's small but surprisingly powerful, providing an impressive airflow whenever needed. the best part? it charges via usb which is super convenient. no more running out of batteries or scrambling for a power source in the middle of nowhere. absolutely love it!
handy
what an excellent find! small yet powerful, and charges in a jiffy via USB. It’s become my go-to during those hot summer days when I need extra breeze.
Never underestimate the power of this little gadget It's compact, yes, but it certainly doesn't compromise on performance. The airflow is strong enough to make those hot summer days bearable and the portability means I can take it with me wherever I go - from my office desk to outdoor camping trips. But what really sets this fan apart is its USB charging feature. No more hunting for batteries or worrying about a dead fan in the middle of a heatwave! Just plug it into any USB port and you're to go. This has been an absolute lifesaver during sweltering weather conditions.
Small yet mighty. Perfect for hot days, travels anywhere and charges via USB.
this compact fan has been my best friend during these sweltering heatwaves...it's tiny but mighty with its airflow plus being able to charge via usb? absolute win
never thought I'd find such in a tiny package! This portable fan is nothing short of amazing - easy to carry around and packs quite a punch with its cooling. The USB charging feature adds to its convenience, making battery worries a thing of the past. It’s become my must-have accessory during hot summer days when extra breeze is much needed.
convenient
this little lifesaver has made dealing with scorching temperatures so much easier! despite being mini-sized, it delivers great performance and can be taken anywhere thanks to its portability. what's even better, charging couldn't be simpler with the usb feature...no need for separate batteries anymore which is just fantastic!
This mini fan is a heatwave hero! Portable, efficient and super easy to charge.
A compact lifesaver! Portable, powerful and charges easily with USB - a must-have!
This compact fan is nothing short of a lifesaver during these hot summer days. Despite its small size, it delivers powerful cooling wherever and whenever I need it. The portability an absolute win - making it easy to carry around. But the real on the cake? It charges via USB! No more battery hassles or hunting for power outlets in odd places. Truly a must-have for anyone looking to beat the heat!