SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A great resource for anyone wanting to improve their digital communication skills while staying polite and respectful. Short read but full of useful advice!
The case study about the viral post gone wrong really opened my eyes about being more careful with what I share online 🙈 Great lessons overall from this micro-course!
👍👍👍
This micro-course is so practical! Loved the real-life examples for wording messages - I'm using them all the time now.
Social media manners can be tricky but this guide makes it simple. Now I know when to tag people with their consent and avoid those awkward moments.
Helpful
The case study of a viral post gone wrong was eye-opening 😮 It's made me more thoughtful about what I post online.
I found this digital etiquette guide perfect for quick reference. Being printable means I can keep it handy whenever needed 👍
❤️
Loving this guide for modern etiquette. It's not stuffy or outdated, but practical and relevant. The texting tips alone have saved me from so many misreads! 👍
Ok
This is a must-have for any young adult navigating social media. Tagging with consent, posting with purpose - these are things we need to know! Plus it's printable which means quick reference anytime.
The RSVP section was enlightening! Never knew there was a polite way to say no. This isn't just about being perfect, it’s about being thoughtful and aware.
🔥🔥🔥🔥
As a content creator, improving my communication through texts and posts is crucial. This course provides real-life wording examples that I can tweak and use immediately.
Inspiring 👍
Love this guide! It's so refreshing to have a modern take on etiquette that actually fits with today's digital world. The texting tips are super handy - no more awkward misreads or tone confusion 🙌
This course is amazing for anyone who wants to communicate confidently and respectfully online. I've learned how to handle group chats, send thoughtful digital thank-yous, and even deal with rudeness in a classy way.
I'm a content creator and the social media manners section was eye-opening! Posting with purpose, tagging responsibly... it's all there. Plus, real-life examples make learning easy.
👍
This isn't your typical stuffy etiquette manual - it feels modern and doable. And the best part? You can read it in under 30 minutes 💪 Quick reference at its finest!
As a professional constantly communicating via texts and DMs, this guide has helped improve my communication drastically. No more second guessing myself before hitting send!
Insightful
This guide is a lifesaver for social media etiquette. I've learned how to post with purpose and tag responsibly—no more faux pas for me! 😊
As someone who often struggles with RSVPs, this course was perfect. It taught me how to respond on time and decline invites without feeling guilty.