SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
these grips are just absolutely fantastic and they've totally upped my biking game. The fit? Spot on, like a glove - snug as a bug in a rug. No messing around with adjustments or anything like that. You just pop them on and you're good to go. And comfort? Oh boy! It's like holding onto clouds while cruising down those trails. I mean it's really something else when your hands feel this pampered during long rides. It makes all the difference in the world, trust me. You know how after some serious pedal pushing your hands start feeling sore and stiff? Yeah well, not with these babies! They cushion your grip so nicely that you could probably bike from sunrise to sunset without any discomfort at all. The best part is that even though they provide such great comfort, there's no compromise whatsoever on control or stability either. So whether you're tackling an uphill climb or maneuvering through tricky terrain downhill; these grips have got your back! I'm telling ya folks - if you love hitting those tracks for hours on end but dread getting sore palms afterwards then do yourself a favor and get these grips right away! You'll be thanking yourself later when you can enjoy long rides without any hand fatigue ruining your fun. So yeah...these grips are pretty much perfect for anyone who loves cycling 🚵‍♂️ . They've definitely won me over big time!
I'm really impressed with the cushioning on these, no more hand fatigue after hours of biking!
bought these for my partner and they love them! said their hands don't slip anymore even when it's raining.
so good to finally find grips that actually stay in place, 100% recommend đź‘Ś
No blisters or discomfort even after a whole day on the trails. These are a keeper!
i've tried many different ones but nothing compares to these. super comfy and easy to install too
The texture is just right - not too rough, not too smooth. Perfect balance for optimal control.
Absolutely loving how secure I feel with these on my bike, definitely worth every penny đź’°đź’Ş
love these
Seriously durable! Been using mine heavily for months now and they still look brand new.
these are the best. i can grip them tightly without any discomfort, even on bumpy trails.
The design is sleek and they add a nice touch to my bike while also being super functional!
I love how these have improved my biking experience. They're comfortable, durable and easy to install - what more could you want?
These grips have truly enhanced my mountain biking adventures. The perfect combination of comfort and control 🚵‍♀️👏