SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I got this for my parents, who eat avocados daily, and they love it! Considering their pickiness, I rate it 5 stars!
The scooper didn't work perfectly, possibly because my avocado was a bit hard. Still, the concept of this product is fantastic.
I've hurt my finger multiple times trying to remove avocado pits with a knife. This item has been a lifesaver. It's so easy to remove the pit now!
This has become my favorite kitchen tool! It works great, and I often buy them as gifts!
I was unsure about cutting avocados before, so I rarely bought them. Now, I feel like a pro at it!
The cutting and pitting functions work well, but mastering the slicer takes some effort. It's not easy to scoop out the avocado, but it might just be a learning curve.
There are other methods for slicing and pitting avocados, but this tool is dedicated and much safer than using a sharp knife. It works!
I like its smaller size and shorter handle for better control. It works great not just on avocados but also on hard-boiled eggs and canned meats without ruining their texture.
Peeling, cutting, pitting, and mashing an avocado becomes super easy!
This solid one-piece tool is very reliable. My previous tool had two sections that would always separate during use. With this, you can slice the avocado and scoop to pre-slice it, using the central circle to remove the seed. Leaving the seed in the second half also slows down discoloration. A great tool!
A must-have! I didn't know I needed it until I got it, and now it's indispensable.
The tool works well, but I struggle with the slicing part. It's easy to cut the avocado in half and remove the seed. This tool has made seed removal a breeze, which is why it's a standout for me.
Amazing! After a recent accident that led me to the ER, this tool has made my life much easier and safer. I wish I had bought it sooner.
It makes removing the avocado pit so easy!
This tool is a game changer! Prepping an avocado in less than a minute without the fear of cutting my hand has been great. Love it!
I had my doubts, but wow, this tool works exactly as intended. A significant improvement for my avocado needs.
I wish I knew about this sooner! It has prevented those notorious avocado cuts. After a hospital visit from an avocado-related accident, this has become essential.
I'm not usually into gadgets, but I decided to try this. It's great for breaking up ground beef and possibly mashing potatoes (haven't tried yet). It did wonders on taco night, much better than using a spatula.
Simple to use. An all-in-one utensil.
This avocado tool is a clever concept but doesn't notably improve how I extract avocado flesh. It does everything as advertised though.
This tool works so well! As someone who eats an avocado nearly every day, this has made preparation extremely quick. Very happy with my purchase.
I really enjoy this avocado tool. For a future version, I'd suggest making the scoop side larger and adjustable. Other than that, it's perfect for anyone dealing with avocados.