SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
so i got this brush for my fur babies and let me tell ya, it's the bomb! gets all that loose hair off so they're not shedding everywhere. plus they seem to like it, almost like a massage or something. good stuff 👍
this grooming tool is legit 👌 no more furballs rolling around my house 24/7. plus, pets seem to enjoy it too so win-win 🥳
Never thought I'd be writing a review about a pet grooming tool but here we are. This thing is absolutely fantastic! It gets rid of all the excess fur on my cats and dogs without causing them any discomfort. Highly recommend if you're tired of finding pet hair around your house.
Good brush.
this is just what the doc ordered for our fluffy cat and doggo... seriously, it works wonders 😻 no more stray hairs on the couch or in my coffee (yuck!) plus our pets seem pretty chill with it too which is always nice!
I can't believe how much easier grooming has become since I started using this multi-purpose tool. It's gentle yet effective at removing loose hair from my dogs - they don't even try to run away when I bring out the brush anymore! A great investment for any pet owner.
picked up one of these brushes recently n man what a difference! less fur flying around n happy doggy definitely recommend 👍
bought one of these brushes recently n gotta say im impressed 💯 removes tons o' fur n seems super comfy for my cat too no complaints here folks
If you've been struggling with excessive shedding from your pets, look no further than this amazing grooming tool. Not only does it help reduce loose hairs significantly, but also gives your pets an enjoyable brushing experience that makes them purr (or wag) in delight!
this thing's awesome not just effective at removing excess fur, also gives my pets that 'just groomed' look all the time 💕
This has been an amazing addition to our pet care routine. The amount of loose hair it removes is unbelievable - great for keeping allergies in check!
who knew such a simple tool could make such a huge difference? before getting this brush i was constantly battling against mounds of pet hair throughout our home now though its way less messy 🙌 plus our pets love their new pampering sessions bonus points right there ✅