SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Man, I gotta tell ya, this bag is like the superhero of bags - swooping in and saving the day when I least expect it. You know what it's like during rainy season right? Shoes getting all wet and soggy, just from walking down the street. Not with this bag though It keeps my kicks dry as a bone. But that ain't even half of it. bad boy is not just about keeping your shoes safe from rain; it’s got so much more going on!'re talking versatility here people. You can use this bag for pretty much anything you want to lug around. Need to carry some gym clothes or maybe pack up a picnic? No problemo! This bag will take care of that no sweat. Got some books or documents you need to keep crisp and clean? Look no further than our trusty friend here. And let me tell ya, there are times when I've had to haul stuff around town – be it groceries or laundry – and guess who came through for me every time? That’s right: good ol’ reliable did its job without any fuss at all! So yeah, if you’re looking for something sturdy yet flexible enough to handle whatever life throws at you (or whatever you throw into it), then look no further because this bag is your best bet! This isn’t just any old storage solution we’re talking about here folks; this is a real lifesaver that comes through in clutch situations time after time again. And hey, if it can save my shoes from turning into swamp monsters during monsoon season while also being able to handle everything else under the sun... well then sign me up twice over because that sounds like one helluva deal!
This shoe storage bag has been a real blessing. My shoes are now organized and protected from the weather! 👍
I am in love with this waterproof bag. Not only does it keep my footwear safe, but it also holds other items when needed!
No more wet or damaged shoes thanks to this incredible storage solution. Highly recommended!
this thing is amazing!! keeps all of my stuff safe especially on rainy days 😊
Never thought I'd be so excited about a shoe storage bag, but here we are...it's just that good!
Absolutely adore how multi-functional this product is; great for storing not only shoes but other essentials too.
i'm thrilled with the quality of this waterproof storage bag.. i've used mine for camping trips beach outings and so much more
This product really delivers on its promise of being both practical and durable. A must-have accessory in any home.
recommend
finally found something that protects my favorite kicks from getting ruined by rainwater ☔️👟✨
Clever design, excellent water resistance feature - simply an outstanding product!