SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is a very nice device. It has a sleek design, is easy to hold and use, and it automatically turns off when it gets too hot, which makes it foolproof and user-friendly. I love the different options for green, red, blue lights. I use the blue and green lights most often for my rosacea. It's also surprisingly soothing on days when my TMJ is really bad, as the heat helps relax my facial muscles. Highly recommend.
I've been looking for a light therapy device to use in my daily or weekly routine. After doing a lot of research, I decided to buy this one because of the reviews and its cost. I didn't want to buy a very expensive one and then have to return it if it didn't work. I use this daily as the last step in my skincare routine, and I believe it works. It makes my face brighten up, and my pores look better. I can see a difference after using it for a month.
I'm really happy with the design of this device; it's super easy to use around my face. The different light colors for various skin issues are a fantastic feature. I loved it so much that I bought another one for my teenage daughter for Christmas, and she absolutely loves it too.
At 65 years old, I have been using this product for 2 months and have absolutely noticed a positive difference in my skin texture. I am still working on firming my face and neck. I also use it on my thinning hair and have definitely noticed a positive difference; my hair stopped falling out. I am also taking supplements.
It's super easy to incorporate into my daily routine. I love how lifted my skin feels afterward, and I can tell my skincare products are absorbing better.
Maybe I haven't used it enough yet, but I haven't seen any natural "lifting" results. I find my guasha tool easier to use and possibly more effective.
I'm not sure about the effectiveness of the red light therapy yet, but the warmth and vibrations feel great when I apply my serums. Even if I don't see major changes from the red light, the warmth and absorption benefits still make it a win for me!
This product lives up to its claims. The LED light, heat, and microcurrents really help nutrients penetrate my skin, improving firmness and reducing fine lines. The only downside is not being able to choose light colors with certain settings. Other than that, it's a great skin tool.
It's been working great and I'm seeing a difference.
I'm still getting into the habit of using this every night, so it's a bit early for major results. But I love how it feels, especially with the heat and vibration. There are so many settings to choose from!
This device has made a noticeable difference in the tightness of my cheeks and neck area in just a short time. My forehead lines have also diminished.
I haven't used it for long, so no major changes yet. But it's easy to use, doesn't irritate my skin, and isn't painful. I'm hopeful for noticeable changes in the next few weeks.
Amazing! The battery lasts long, and I started seeing results in about 4-5 weeks. I mainly use the red light for anti-aging and have recommended it to friends.
I love incorporating this tool into my skincare routine. The vibration feels great, and I've noticed a difference with the light therapy. It's also helping slim my face.
I've used this for almost a week. No dramatic results yet, but it's a nice facial massage. Looking forward to more noticeable changes.
I enjoy using it for a mini spa treatment every day. The battery lasts a long time after charging.
I was skeptical, but it really works. The red light has helped with my kids' blackheads and my forehead wrinkles. A must-have for fine lines and blackheads.
I started using this because I was unhappy with my aging face. The changes are remarkable - smoother skin, disappearing lines, and a tighter feel. I love this light.
I've had it for 2 months and try to use it daily for about 15 minutes. The results have been surprising. Open up your lymphatic pathways before use and stay consistent for best results.
It's a great tool for the face and has improved my skin, even with infrequent use. I've seen improvements using it 1-3 times a week.
I've seen smoother skin and reduced under-eye circles in just a few days. The heat is relaxing, and the device is comfortable to hold. I've recommended it to many friends.
The device works as described. I use it with my face oil, and it feels great. It seems to really improve my skin.
Each setting visibly improves my skin. It does what it promises!
With daily use for 5-10 minutes, this device helps reduce wrinkles. Very satisfied and a great gift idea for women over 50.
I got this for the affordable red light therapy. I've seen significant improvement in skin turnover and smoothness, which promotes collagen. A cost-effective tool worth trying.