SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Purchased this harness for my beloved feline and it's a match made in heaven! The nylon fabric is impressively durable yet doesn't compromise on comfort, ensuring my cat can wear it all day without any discomfort. I'm over the moon with this find - it's stylish, practical and clearly built to last.
Got this vest for my feline friend and it fits like a dream. The nylon material is durable yet comfy, couldn't be happier! 😺
Snagged this harness for my fur baby and it's a perfect fit! The nylon material is both strong and soft, making it comfortable for all-day wear. I'm very with this purchase!
I recently got this harness for my precious feline friend, and it's been nothing short of perfect. The nylon material is impressively durable which gives me confidence that it'll withstand all the adventures we embark on together. Despite its durability, the material is also remarkably soft and comfortable - a feature my cat definitely appreciates! She can wear it all day without showing any signs of discomfort or irritation. But what really sets this harness apart from others I've tried in the past is how easy it is to on her - no more wrestling matches trying to get her dressed! Plus, she looks absolutely adorable wearing it. It's stylish yet practical design has made our daily walks much more enjoyable and stress-free.
This vest is top notch! My kitty feels secure in it, plus it's super stylish. A great find indeed!
absolutely adore this vest for many reasons. Firstly, getting it onto my kitty couldn't be simpler - gone are the days where dressing her was a struggle! Secondly, the nylon material feels incredibly sturdy which reassures me that she's safe while wearing it during our outdoor explorations. Despite its robustness though, the fabric remains soft ensuring maximum comfort for my fur baby throughout the day - something she certainly appreciates as well! And lastly but by no means least important: It looks fantastic on her! The design manages to strike a balance between being fashionable whilst remaining functional – an achievement not easily met by other products we've tried before.
recommend
absolutely smitten with this vest, so uncomplicated to put on my kitty. no more wrestling matches trying to dress her up, plus the nylon is impressively resilient.
Superb
absolutely love this harness, so easy to put on my cat. no more struggles and the nylon sure seems sturdy.
completely fallen for this vest. It couldn't be simpler to put on my little furball - no more tussles trying to get her dressed. Plus, the nylon material feels incredibly sturdy which gives me peace of mind knowing she's safe and secure while wearing it. An added bonus? It looks great too!