SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This small blender is great for making a quick smoothie. It works well unless the fruit or ice clumps up, but you can shake it or break the pieces to fix that. It's fast, doesn't take much space, and you can shake it to mix things. It's good for making a single smoothie or a small amount of food.
I needed a small, easy-to-carry blender for my protein shakes, and this is perfect. It's not for heavy-duty blending, but ideal for powders. It's small, portable, and holds a good charge. You can fill it from the top or bottom, which makes it really easy to clean.
I really enjoy my small juicer blender. It's quick and simple to make juice. The blades are sharp, it’s simple to clean, easy to carry, and looks nice!
This blender has been a huge help. I use it to make soups with chicken, meat, and vegetables. It's great for baby food or for those with swallowing difficulties.
This blender is perfect for making single-serve smoothies. I let the frozen fruit soften a bit before blending. Just don't overload it. It's been working great.
I've used this on a trip for a few days. It's great for easy items like bananas and milk. The rechargeable feature and easy cleaning are convenient. Haven't tried frozen items yet.
Great quality and blends well. The battery doesn't last too long for heavy blends, but great for lighter shakes. Highly recommend it.
Great for quick drinks on the go, dressings, and both alcoholic and non-alcoholic drinks. I've bought four for gifts. Easy to use and charge.
My husband uses it three times a day. Perfect for personal use, portable, and easy to clean. My mom bought one too.
Bought it for my husband. He uses it every morning. It's convenient and perfect for vacations.
It’s so easy to take apart and clean. Super convenient for on-the-go. I recommend it.
Love it. Great for blending foods into baby foods. Small, efficient, and easy to use. Also inexpensive!
I love the smoothies I make with it. Excited to try different fruits and vegetables.
Awesome blender. I use it daily. I cut the fruit smaller to ensure it blends well. Never had a problem.
As its name suggests, it's great for portable blending. Ideal for light tasks like protein powder and fruit drinks. Not suitable for dry blending.
This blender is easy to use and rechargeable. I use it after workouts for protein shakes. Easy to clean too. I recommend it.
Bought one for each of my four daughters and myself. Super easy to use and clean. Great for taking to work.
This is a great product. It's so helpful for making on-the-go smoothies and eating healthier. I love its color and size. Highly recommended!
It's a bit tricky to line up the arrows to make it work. The gasket doesn't always stay in place. Great for mixing but not a heavy-duty blender.
Gave these as Christmas gifts and have one myself. I really like mine and hope the others do too.
Great for a student living away from home. It's compact and convenient.
Arrived on time. Good for making individual slushies. Let ingredients thaw a bit for best results.
I bought this for my son for Christmas. He loves it. We make protein drinks and smoothies on our way to school. It blends wonderfully.
I got this blender for a trip and to mix my supplements. It blends perfectly and is easy to clean with warm water.
I bought it for my 14-year-old grandson and he loves it. He makes smoothies easily and without any mess. It's a great gift.