SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I initially purchased this for my car, but now I also use it around the floorboards of my house. I absolutely love it and give it two thumbs up!
This vacuum is perfect for my vehicle – it's both powerful and compact. I've purchased other vacuums in the past, but they never had enough power to do the job effectively. This one has definitely exceeded my expectations!!!
I'm fond of this vacuum due to its lightweight design, making it easy to use on surfaces like keyboards, computer desks, and desktops. Unlike other dusting tools, this vacuum allows you to efficiently clean hard-to-reach areas that are otherwise difficult to access.
I appreciate its ease of use, lightweight design, and versatility for use anywhere.
I feel fortunate to have discovered this item and highly recommend it. It functions efficiently and takes up minimal space. Definitely worth purchasing!
Looks like the picture Haven’t used it yet
This handheld vacuum is just the right size. I purchased it specifically for cleaning out dust from my fireplace, and it worked wonderfully well!
This powerful little vacuum has allowed me to replace several others I had for different purposes. I absolutely love it. It's very convenient and I find myself using it frequently. It would also make an excellent gift for my stepdad, who is always keen on cleaning his car.
I'm not a fan of using a hand or hose vacuum that's been around the house collecting pet hair and dust, and then bringing it close to my clean clothes dryer. It still feels unclean to me, even after cleaning the vacuum. This product, however, suits my needs perfectly for vacuuming dryer vents and tight spaces. It performs effectively for this specific task.
This compact vacuum packs a lot of power. I find it incredibly versatile, not just for my car, but also for cleaning sofas, beds, window tracks, and any corner in the house. Its handiness makes it a favorite tool of mine. I absolutely love it!
The suction power is suitable for cleaning tabletops and sofas, which I frequently use it for. It efficiently picks up food scraps from my baby and small debris and dust that our dog brings onto the sofa. It's also great for cleaning soil from indoor flower pots that somehow ends up on the couch, courtesy of my dog. The performance is impressive. It comes with interchangeable brush heads, making it versatile for cleaning various areas. The battery life has been satisfactory; I've only needed to charge it once so far.
I use this vacuum in my car and it's fantastic. The attachments are great for reaching into the seats and the console area. It charges quickly and offers really strong suction.
This vacuum has excellent suction, ideal for those hard-to-reach places. I appreciate the convenience of not dealing with a cord. It's perfect for cleaning the debris-filled tracks in my wheelchair van.
I'm a big fan of this little vacuum for dusting baseboards, door trim, tackling cobwebs in corners, and more. I'm considering getting another one to have one on each floor of my house.
I purchased this for cleaning my sewing machine, and it's fantastic! It's better than any other cleaning solution I've tried. An excellent purchase!!
This vacuum has excellent suction power – I wish I had purchased it much earlier.
I purchased this compact vacuum for my bathroom, as my kitten tends to scatter her litter everywhere. It's incredibly convenient! Just a few minutes of use and my bathroom stays clean. I'm thinking of buying another one for my car.
This product offers fantastic value for money. It works efficiently and quickly, and I find it perfect for cleaning sofas. I absolutely love it.
It does the job it needs to do.
An excellent tool for small spaces such as cars and getting into the nooks and crannies of couches.
Great product for small jobs
I purchased this vacuum to tackle a tricky granola spill on the front passenger seat, and it handled the job in seconds. It reaches areas that our other vacuums couldn't, proving its worth in less than 10 minutes. It's a great product.
I tried it on a bit of dirt and found the suction strength to be moderate. I still need to test it on my car. Interestingly, the suction seemed better without the brush attachment!
It's not as powerful as the ad say but it work well enough I like it
This vacuum is incredibly lightweight and straightforward to assemble and use. However, the battery requires over 2 and a half hours to charge, and it only lasts for about 20 minutes of use, with intermittent pauses between spaces. I do wish it had a slightly longer battery life for continuous vacuuming sessions.