SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's a game-changer for detangling thick curls, making the process painless for my son and me.
Exceptional for coarse, curly hair, this brush glides through effortlessly.
Purchased for my daughter, who loves it.
Excited for its easy cleaning feature, though it feels less sturdy compared to other brushes.
Essential for our curly hair, this brush outperforms others we've tried.
My granddaughter highly praises this brush.
Initially unimpressive in appearance, this brush proved to be excellent, leading me to buy extras as gifts.
This brush is remarkable in untangling hair, especially after washing.
Highly recommended for easily detangling our daughter's hair, reducing the usual struggle and tears.
Out of many detangle brushes tried, this one stands out for its effectiveness and ease of cleaning.
My daughter's long hair has become soft, manageable, and shiny thanks to this brush.
While it's great at detangling and quick to use, its design can be scratchy on the neck or shoulders for long hair. It's a favorite, but I'm hopeful for an improved version.
The brush is excellent for my thick, long hair and works effortlessly on a child's thick, curly hair, causing no discomfort.
Purchased for my sister with easily tangled long hair, and she's very happy with it.
The brush is overhyped.
The brush lives up to its reputation; it's a nice product.
I'm extremely pleased with this purchase and plan to buy more.
Despite its unimpressive appearance, this brush is a lifesaver for detangling hair. It works well on wet hair without needing detangler.
As someone with a sensitive scalp and thick, long hair, this brush allows me to comb through my wet hair without discomfort. It's not as effective on dry hair, but still a satisfactory purchase.
With eight granddaughters with long, thick hair, I was skeptical, but this brush worked wonders without tears or complaints. I'm impressed and planning to buy more.
The comb works decently on tangled hair. Its wide-spaced bristles don't catch every tangle, so I often need a second brush, but it's useful for initial brushing, especially for making it less painful for my child.
My hair tangles easily, but this comb smoothly removes the tangles.
I used to dread washing my long hair due to the lengthy process. A recommendation from another mom changed that. She and her mixed-race daughter had great results. It's halved my hair care time, reduced pain, and I'm losing less hair.
It's the best comb I've ever used, easily navigating through my hair, even better than my previous tangle teaser. It's also great for blow-drying, simplifying styling.
This comb effectively manages my thick hair after washing.