SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've been using these pruners for a while now and they're just fantastic. The sharpness of the blade cuts through branches like butter, making my gardening tasks so much easier! I recommend them to any garden enthusiasts out there. 🌱👍
These tree trimmers have truly made a difference in my backyard work! They are very sharp and provide precise cutting which is perfect for shaping up my trees and shrubs. Plus, they feel professional-grade but without the hefty price tag!Wow, what an incredible tool! pruners have really stepped up my gardening game. Now pruning isn't such a chore anymore because these cutters glide through even thick branches with ease. Highly recommended for all garden lovers.
The precision these pruners is unmatched - they cut through branches like a hot knife through butter! Highly recommended.
This is one of those tools that make you wonder how you ever managed without it before. It's incredibly sharp and provides clean cuts every time - no more ragged edges on my beloved roses 🌹 Love it!
As someone who's passionate about their garden, I can say that these pruners are top-notch quality. They've made maintaining our fruit trees so much simpler - no more struggling with dull blades or imprecise cuts! 😊🌳
This product has exceeded all my expectations. It's durable, easy to use, and makes pruning a breeze!
I was pleasantly surprised by how well these tree trimmers performed compared to others I’ve used before. The precision is amazing; it's as if you’re performing surgery on your plants... only this time they end up looking better afterwards!
Good product
These pruners are a game-changer. They're super sharp and make quick work of even the thickest. A must-have for any gardener!
Wow, talk about sharpness! These tree trimmers cut with such precision that it feels almost effortless. Great tool for any plant lover 🌿
I was skeptical at first but now I can't imagine tending to my garden without this amazing tool. It cuts cleanly and precisely which is just perfect!
This tool has truly revolutionized how I approach pruning in my yard - it's efficient, precise and surprisingly comfortable to handle👌
Last but not least: This is by far the best pair of pruners I've ever owned; sturdy build quality combined with razor-sharp blades equals happy plants (and user!). Two green thumbs up from me 🍃👍👍