SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Used the razor for my large dog with a skin infection, and it worked wonders. No snagging or hair buildup. A fully charged and efficient grooming solution.
The low noise level makes grooming stress-free for our dog. A high-quality product that includes everything needed for home grooming. An excellent investment.
Deciding to groom my Pomeranian at home was prompted by the escalating costs of professional grooming. Opting for this kit seemed like a wise choice, and after using it to groom both my Pomeranian and schnauzer, I can confidently declare it as fantastic and remarkably user-friendly. The scissors, in particular, exhibit excellent performance. However, a minor inconvenience arises when grooming my Pomeranian—the cut hair tends to get entangled in the finger holes. While it's a simple issue to resolve by removing the hair, it appears to be more pronounced due to the length of her fur compared to my schnauzer. Despite this minor drawback, the overall quality of the set is commendable, and I wholeheartedly recommend it. I've given it a rating of 4 out of 5, mainly considering the slight inconvenience with hair entanglement.
Eleven years of grooming struggles turned into bliss with this kit. Shaved my dachshund Havanese mix in record time. A life and time saver—a perfect grooming solution for both pet and owner.
Absolutely love this grooming kit! The long-lasting charge, quiet operation, and effectiveness make it a standout. Perfect for trimming around sensitive areas.
Took a chance and fell in love with this grooming kit! My dog, not a fan of loud noises, behaved exceptionally well. The results were beyond belief. A definite buy!
This grooming kit is a fantastic investment. The clippers, along with the various size attachments and scissors, work seamlessly. Highly recommend for anyone considering home dog grooming.
Super quiet and easy to handle, these clippers make grooming a breeze. Perfect for clipping my dog's beard and face without causing stress.
Thanks to this kit, I successfully groomed my cranky, matted cat. The clippers are quiet, cut like butter, and the reviews helped boost my confidence. A purr-worthy experience!
Perfect for my scared golden doodle. These clippers are so quiet that even sensitive areas like the muzzle and eyes are a breeze. Excellent job and stress-free grooming.
Tired of expensive groomer visits, I got these clippers and never looked back. Easy to use, fairly quiet, and perfect for saving money. Highly recommend!
Gifted this to my wife, and it exceeded expectations. Clean cuts, quick charging, and no vibrations. Well worth the money for our Golden Retrievers.
An amateur groomer, I saved big bucks using these clippers.
Bought this for my long-haired kitten, and it's a game-changer. Quiet, effective, and the scissors are sharp. A stress-free grooming experience.
This grooming set is a lifesaver for my golden retrievers. Quiet, efficient, and the accessories are a steal for the price. Highly recommended for pet owners. Money well spent!
As advertised, this clipper is really quiet and user-friendly. A great product.
I took a chance on these clippers during a lockdown and saved a fortune on grooming. Easy to use, quiet, and perfect for my nervous dog. The inclusion of scissors and a metal comb is a bonus. Spa days are now stress-free and cost-effective.
Purchased these clippers for my 7-month-old labradoodle, Ariel, and it's been a joy to groom her. The quiet operation made the experience enjoyable for her. Extremely pleased with the results.
works perfectly, delivered very quickly
The quality by the images I expected it better, I have not used it yet
Working perfectly I coughed my little dog and did not unload came with two blade reserves.
Like this grooming kit!
The car came with a Duge of shvidko, for 10 days. I tried it on kishtsy, then good. Seller recommend
The machine cuts well, but checked for now on itself)). I am glad that you can replace the battery. Does not take much at zero, but for animals it can be so necessary.
Very good machine, it is heavy, good material does not bring instructions but the publication does, so there is no problem. The packaging was not so good but everything came super well. It works wonderfully, little noise and the load lasts a long time...