SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As seen in the image at the moment I have not used it, it comes with a cloth, I imagine it will be to clean.
Excellent Product, good quality arrived before the indicated time, I recommend it in a 100%
smooooth :D thank you seller
They seem good quality, I arrive on time and well packing
Very good look strong
These are literally only for one time use. Buyer beware! But they worked fine for what I needed. Mine look very very poor quality and cheap but they work for the most part.
cuts hair perfectly means prefer to use it to cut paper only
Very good, very fast delivery recommend to everyone.
I haven't used them yet but they seem good
For the price seems good to me
good
Nice scissors
Jahliva knives, non-military canvases of the fire and crap climbing. I was very chartered, I took it as much and all the Bulo prechudovo
I recently purchased the hair cutting scissors, and I must say, they have exceeded my expectations. As a rookie hairstylist, I have always been on the lookout for scissors that offer both precision and comfort, and these scissors hit the mark perfectly.
These are great quality hair cutting scissors. I had a previous pair that were dull and needed to be replaced. I came across these scissors, and while the reviews were somewhat mixed, I decided to order them anyway. To my surprise, the quality was better than expected. They are made of great quality stainless steel and are much heavier and sturdier than I anticipated. They cut hair really well and are very sharp. I have small fingers and have no problem holding them. I am completely satisfied with my purchase.
The main purpose for the purchase was for at-home use, but they are extremely sharp, providing a nice clean snip and cut. I really like the high polish finish and the design with a place for the pinky finger to balance the hold on the scissors.
I was concerned because these scissors were so much less expensive than the other choices. I just wanted to trim my hair between trips to the salon, and the manicure scissors weren't cutting it (pun intended). I watched a video of a hair stylist using them and decided to take a chance. These are great for me.
Like many, the pandemic required learning new skills, such as cutting one's hair. These scissors work well on dry and curly hair. One snip is all it takes to get that slanted cut. Great price and very easy to use.
These are the best shears I have used at home. They really remind me of the ease of use of high-quality shears I used to use when I worked at a salon.
These haircutting shears are of excellent quality. I thought it was time to have actual haircutting scissors for cutting my bangs, and these are well made and will do the job well.
No complaints—these scissors were for hair trimming, and they do the job very well. They are sturdy and well-made, and seem like good value too.
I am no hair stylist, but these are great little scissors to have handy for quick trims. I usually just do my bangs and maybe a little length, but these work perfectly. Very sharp and comfortable to hold. I would recommend.
These shears are of good quality, nice and heavy, and they came sharp. I am pleased with my purchase.
I got these to trim random split ends when I see them, not to actually do a full haircut. It seems to work fine for that. They seem sharp enough, so hopefully, they are not damaging my hair.
These scissors cut like butter. They are a little heavier than my last pair but overall, great scissors. Easy and comfortable to hold.