SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
They are great; I nicked my finger the first time I used them because they are very, very sharp. They cut like a hot knife through butter.
I lost my last pair in a move a few years ago and was so excited to find them at a reasonable price. I used them to cut my grandson's hair, and they worked perfectly! A must-have!
They are very nice, quality scissors; however, they are quite small. My wife uses them as they are too small for my hands.
I tried them, and they were very easy to use and worked well on hair. Great product, I highly recommend it!
These scissors cut well and are comfortable to use. I infrequently cut hair, but when I do, these have worked well. I have had them in use for close to a year.
These are great for cutting hair at home. I use them to cut my mother's hair since it isn't easy for her to leave the house anymore.
Very nice for cutting hair. Perfect mid-size scissors that are easy to handle. These scissors are very sharp and of good quality.
Great for cutting hair! They feel sturdy and were very sharp out of the box.
Nicer than expected for the price. Fast delivery. Would make good gifts.
These scissors work fabulously, if that's a word. They made the cutting of my daughter's hair so easy and perfect.
I have had my sister-in-law's beauty school shears for the past 20 years. These were a fantastic replacement and perfect for a scissor cut for my dog.
I cut my husband's hair every 2 weeks, and these shears fit nicely and are very sharp, making them easy to use.
The finger holes are too small.
I read all of the reviews, and the scissors I got are very good. They are sharp and cut well. Hopefully, they will last.
They're great for the price. My hairdresser said she's going to buy them instead of paying to have hers sharpened.
I find them easy to use and like them a lot. The little finger hole things don't stay in place, but I just used them without.
Clean, light, and made of stainless steel. All positive observations!
It's very pretty, I liked it.
Everything ok, looks good :)
More than OK for the price.
I found the material reasonable for the price OK.
Came as the announcement, it was very good