SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Absolutely thrilled with these luggage tags! I was a bit skeptical at first, but they exceeded my expectations. The leather is not only stylish but also incredibly durable. I recently went on a two-week trip to Asia and these stayed intact the entire time, despite all the handling by airport staff. They make identifying my luggage so much easier, saving me precious time at baggage claim. Plus, I've received several compliments from fellow travelers who noticed how chic they look on my suitcase. It's such a small investment for something that adds both functionality and flair to your travel gear.
I never lose sight of my luggage anymore thanks to these sleek, sturdy tags. Highly recommend for frequent travelers!
These tags have been a lifesaver for me. I travel frequently for work and having sturdy, durable tags is essential. The PU leather gives them a sleek appearance while being tough enough to withstand rough handling by baggage handlers. Definitely recommend!
Super impressed with these luggage tags! 😊
I was pleasantly surprised by how high-quality these luggage tags are! They add a touch of elegance to my suitcase without breaking the bank. The strap is strong and hasn’t shown any signs of wear even after multiple trips ✈️ Really happy with this purchase.
Sleek, durable, and worth every penny. Highly recommend!
i gotta say, these luggage tags are dope. the pu leather feels really premium and they held up great during my trip to europe. no more confusing my bag with someone else's at the airport carousel! plus, i love how stylish they look on my suitcase 😎
Stylish
Love these tags, very durable and chic. Perfect for frequent travelers!
just got back from vacation and man, these tags were clutch! super easy to spot our bags in the sea of black suitcases at baggage claim lol also loved that they didn’t get scratched or damaged despite all the tossing around highly recommend if you want something both functional and chic 💼✨
The leather is top-notch quality. My bags look fancy and the tags have survived rough handling with no issues at all.
Durable
Love these tags! They’re durable, stylish, and make finding my suitcase a breeze. Totally worth it!
These tags are amazing! The leather looks so classy and they’ve held up well through multiple flights. Easy to spot my luggage now.
ok
i can't believe i didn't get these sooner! i've always had trouble spotting my bags at the airport because let's face it everyone's got black suitcases lol the pu leather gave them an upscale vibe without being too flashy and they're super sturdy even after dragging them through multiple airports no signs of wear or tear whatsoever plus filling in your info is really easy love how secure they feel definitely made traveling less stressful highly recommend if you need something reliable yet stylish ✈️🧳
recommend
Super sturdy and stylish tags! Made finding my luggage so much easier.
The leather looks classy and holds up well. Great buy!
Easy to spot my bags now! These tags are awesome 👌
Awesome