SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I'm in love with these shades! The gradient lenses not only add a cool edge to my look but also significantly reduce sun glare which is so important when you're out and about all day. They've quickly become my go-to pair whether I'm heading to the beach or just running errands around town.
These sunnies are the bomb! They're not just for show, they really protect your eyes from the harsh sunlight. Love 'em! 😎
Super lightweight and comfortable to wear all day long. I hardly notice them on my face.
The gradient lenses add a cool factor to any outfit, while also reducing glare. A win-win!
i love how these glasses fit both men and women perfectly. they've become my go-to pair.
A must-have fashion piece for anyone who loves being outdoors or traveling. Plus, they offer 100% UV400 protection which is so important.
I'm obsessed with their oversized design – it's flattering on everyone and gives a retro vibe that I adore.
these shades are great! i get compliments every time i wear them out in the city 🌆
Seriously impressed with the quality of these sunglasses - stylish yet practical!
No more squinting at beach parties thanks to these babies' UV protection 👍
they're perfect for driving as well since they reduce sun glare significantly. wouldn't leave home without them now.
Purchased this pair before our family vacation and was pleasantly surprised by its unisex appeal; hubby ended up borrowing them too!
They're not just pretty, they're functional too. Love the UV400 protection!
I was skeptical about the oversized design at first but they look amazing on! So retro and stylish.
These shades have been a lifesaver during my travels. They're lightweight and chic – perfect for sightseeing or lounging by the pool 🌴
The gradient lenses are so unique, I've never seen anything like it before. Plus, they really help with reducing sun glare.
These sunglasses are an absolute fashion statement. The oversized pilot design is unique and flattering, making me feel confident every time I wear them. Plus, they're lightweight and comfortable which makes them perfect for long hours of wear. Not to mention the UV400 protection that shields my eyes from harmful rays - it's a great blend of style and practicality.
i adore how versatile these sunglasses are; ideal for both city life and beach days ☀️
These sunnies are the epitome of style and comfort. Lightweight, trendy, and they protect my eyes from harmful rays too!
the oversized design is a total hit! i feel like a movie star every time i put them on 😎
No more squinting in the sun for me thanks to these shades. The UV400 protection works wonders.
A perfect blend of fashion and function - love how they reduce glare while making me look super stylish.
The unisex appeal is fantastic; I bought a pair for myself and my partner loves them so much he wears them all the time too!