SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The versatility of this product blows me away! Being able to swivel my phone around AND pull it back when needed? Absolute genius design!
Gotta say, I'm loving this car phone holder with its rotatable function – perfect for switching between portrait and landscape views without hassle.
This holder is truly worth every penny spent! Its universal compatibility means it fits any smartphone between 4-7 inches perfectly – finally found something reliable! Moreover, its high-temp resistant material ensures longevity and reliability. Now I can manage calls, maps or music without any hassle!
EASY INSTALLATION, SOLID CONSTRUCTION. DOESN'T OBSTRUCT YOUR VIEW EITHER – PERFECT FIT FOR ANY PHONE!
it's alright... does what its supposed to do although took some time getting used to the retractable bit... but once i got hang of it, made life easier.
Absolutely adore how it spins around smoothly!
Totally digging how compact yet sturdy this holder feels even after frequent rotations. It's clear that it's built to last!
I've always been skeptical about car phone holders, but this one changed my mind. The design is simple yet effective; it attaches securely to the rearview mirror and holds my phone in place even on bumpy roads. The silicone grips are a nice touch, they protect my phone from scratches while ensuring stability. Plus, I love that it's extendable up to an additional 2 inches which gives me the perfect screen visibility.
I love how this holder makes multi-tasking in the car so much easier. Now I can manage calls, maps or music without hassle! 📱🎵🗺️
I was pleasantly surprised by how well this product performs! It securely attaches to my car’s rearview mirror, providing me with a clear view of my device while I focus on driving—no need to look down anymore. Plus, its easy one-handed operation design makes it even more convenient for use during drives!
BUILT LIKE A TANK AND WORKS GREAT - HIGHLY RECOMMEND đź‘Ś
the silicone grips protect my phone from scratches and the holder remains stable even on bumpy roads - super impressed!
The best part about this holder is how it enhances safety during drives. It keeps navigation within sight reducing the need to look down constantly – less distraction equals safer drives! Also, its secure rearview mounting means I can focus on the road ahead without worrying about my phone falling off.
this holder keeps my navigation within sight, reducing the need to look down – safety first! 🚦
Loving the one-handed operation feature - so convenient while driving.
i love how it extends up to an extra 2 inches and allows me to adjust viewing angles by up to 180 degrees. 🔄
this holder attaches securely to my car's rearview mirror allowing me to focus on the road ahead - no more distractions! đźš—đź’¨
Who knew such a small device could make such a big difference? This brilliant gadget lets you keep your eyes on the road instead of fumbling with your mobile device while managing calls or using GPS services—a must-have item for any driver!
impressed with its one-handed operation feature which lets me easily insert or remove my phone while driving.
this holder fits all smartphones between 4-7 inches perfectly – finally found something reliable!
built from high-temp resistant material that won't bend or deform – durable and reliable all the way.
Safety first! 🚦 This keeps my navigation within sight, reducing the need to look down. A+ for safety features.
What sets this holder apart from others in the market is its universal compatibility. It fits any smartphone between 4-7 inches perfectly which means no matter what phone you have, this holder has got you covered! Additionally, its high-temperature resistant ABS construction ensures longevity and reliability—making it a worthwhile investment.
Sturdy, adjustable and user-friendly - an absolute must-have for drivers!
Secure rearview mounting ensures safety during drives. No more distractions!