SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This tray is a great addition to my car. It took some adjusting, but now it's perfect. It's not meant for heavy items, but for things like iPads or a quick lunch, it's ideal
Purchased this for my cluttered car and it's been a lifesaver. Survived a 2,000-mile trip without any issues. It's surprisingly durable and convenient
Bought this for my brother, a truck driver, and he loves it. It's easy to install, sturdy, and great for eating on the road. An excellent gift idea
We use this in our semi and it's been perfect. Sturdy and practical, it keeps our food and drinks secure while on the move. Highly recommended for long-haul drivers!
Got this for my boyfriend's semi. He's impressed by its durability compared to others he's used. It's a resilient and reliable product. Thumbs up!
I've been using this daily for months and it's fantastic. Holds my snacks perfectly and remains stable. A neat accessory that adds a touch of luxury to car meals
This tray reliably holds my burger even on sharp turns. It's become a catch-all for my essentials. Remember, it's not for heavy items, but for everyday use, it's excellent
Used this in a Ford Expedition and it's been great. Easy to adjust and doesn't slip, even with food on it. Survives bumpy roads with ease. A top-notch product.
In my Dodge Ram, space is limited, but this tray has been a great investment. Easily adjustable and perfect for holding various items. I absolutely love it!
This cup holder tray transformed my car's interior. It's perfect for holding my coffee and phone securely during drives. Easy to install and incredibly handy
It holds my lunch and drink securely, even on rough roads. A simple yet effective solution for car dining
This has been perfect for my morning commutes. Holds my breakfast and coffee, and the phone slot is a nice touch. Sturdy, practical, and doesn't take up much space
As a mom, this tray has been a godsend. I can keep snacks and drinks for the kids organized and within reach. Easy to install and adjust, it's been a great help
This tray is ideal for anyone who spends a lot of time on the road. It's sturdy and versatile, holding everything I need within easy reach. Highly recommend it
Bought this for long family trips and it's made a huge difference. It securely holds drinks and snacks, making the journey more enjoyable for everyone. Great quality and very durable
This cup holder tray is a great find! Its build quality is impressive for the price. The packaging is informative and protective. It's been a game-changer in our Model X, keeping things tidy. We're planning to get another one soon!
This tray has been a lifesaver. It keeps my phone secure and off the dash, and the tray is perfect for small items. Installation is easy, though the base could be sturdier. It's a unique addition to my fleet vehicle. Overall, a great buy!
As someone who cares for a stroke victim, this product has been invaluable. It's sturdy and easy to use, making car meals much simpler. I highly recommend it for its reliability and convenience
The tray added much-needed space in my car for my phone and snacks. Losing one cup holder is a small price for such convenience. It's stable even on challenging roads. A smart investment
If you often eat while driving, this tray is a must-have. It's sturdy, doesn't spill, and can be adjusted away from the passenger seat. It's transformed my car eating experience. Highly recommend!
Bought this for my dad who spends a lot of time on the road. It holds his essentials perfectly. It's a worthy investment for anyone who needs a bit more organization in their vehicle
I spend hours in my truck and this tray has been a godsend. It securely holds my items, even during abrupt movements. It's made my time in the truck much safer and more convenient
This tray is versatile and fits any cupholder. The table is adjustable and the slot for cups with handles is a thoughtful touch. It's easily removable when not needed. Bought one for myself and my wife and we both love it
I needed extra cup holder space and this product delivers. It's sturdy and doesn't obstruct in my smaller car. The nonslip mats are a great addition. Perfect for anyone needing extra organization in their car
Got this right before a road trip with my kids. It was invaluable for holding food and for using my phone for navigation. The large cup holder is a bonus. Definitely a worthwhile purchase