SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This little gadget is fantastic. I got it for my home after seeing something similar at my parents' house, but this one is more fun as it's shaped like a crab. It swivels to hold the spoon in different positions, which I didn't realize when I bought it. It's very easy to clean and use.
I'm really delighted with this small kitchen item. It's easy to wash by hand with warm water and soap, and I love its adorable design. It brings a smile to my face every time I use it.
These kitchen items are fantastic! They are made of silicone, which means they can withstand high temperatures and are easy to clean. We haven't put it in the dishwasher yet, but I'm sure it will do fine.
He used it immediately and really liked it. The design is such that the spoon can rest over the pot, although it needs to be balanced correctly. It's incredibly cute and I love it.
I absolutely adore my new kitchen companion! He's charming and practical, holding my spatula securely and conveniently close. I'm planning to buy a few more for friends and explore more products from this innovative company.
I got this for a friend in my D&D party. It's as cute as in the pictures, and the silicone is durable and high-quality. He uses it to hold a pen on his computer monitor. This is my second purchase from this company and I'm sure I'll buy from them again.
I mainly enjoy looking at it, but it's great for holding my wooden spoon above the pot and letting steam escape from the pot. It's good quality and would make a lovely, affordable gift for cooks.
I bought it mainly for its cuteness and love having it on my kitchen counter. It's nice to have around.
This little red crab is both the cutest and one of the most useful items on my stove. It holds spoons and lids partially open, making it a great kitchen addition.
It's a solid item, great for venting a pan lid or holding a utensil.
Even though I'm not a big cook, I bought this for its cuteness. Now I use it to hold a pen on my desk.
This was a Christmas present for my sister who loves cooking and appreciates funny, practical things. She told me she really loves it and uses it all the time.
I love this little crab. It's so versatile, holding my toothbrush and watercolor brushes. It's a fun and useful tool.
I got this for my daughter who enjoys crab boils. While it's not very large and can't fit all spoons, it's quite cute.
I gave this as a Christmas gift to a friend, and he was delighted! It's a cute little kitchen gadget that also serves as a sturdy utensil holder.
It's so cute and useful for simmering food with the lid slightly open.
This little Viking is a big help in the kitchen, especially for someone like me who tends to make a mess.
All hail king krabs! A fun addition to the kitchen, known for holding utensils in style.
It's sturdy under high heat and easy to clean in the dishwasher. It doesn't fit on very thin pan lips, but works great on my regular pans
I got this for my son-in-law who likes Viking-themed items. It's cute and doubles as a lid lifter for steam release. It seems durable and is easy to clean.
I bought this for a friend who loves cooking, and she said it's adorable and really works.
My grandmother and mother love witches, so I got this for them. They were thrilled and couldn't wait to use it.
I'm buying this as a gift for my son who enjoys cooking. It's exactly the size I was expecting.
It's not only adorable but also holds various sized utensils and fits on all my pots and pans.
I bought this for my daughter's birthday and she absolutely loves it! It makes everyone smile and she says it makes cooking more enjoyable.