SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good quality and very cute. I bought it because it reminds me of Mr. Crabs from SpongeBob, and I'm glad I finally got it.
No matter the time, day or night, this pot crab is there to hold your cooking utensils, aiding in your culinary endeavors.
Everyone notices my little crab on the stove. It holds spoons as intended, but it's the appearance that really catches people's attention.
It's a cute and functional tool I use to rest my cooking utensils like chopsticks and spoons, keeping them off a potentially unclean countertop.
I bought this as a joke gift for my husband. We haven't used it for its intended purpose yet, but it makes us laugh every time we see it on our kitchen windowsill.
It's incredibly cute and functional. We even keep them on the back of the stove when not in use—we have both the red and the blue ones.
My little kitchen helper is amazing! For those concerned about it falling over, it can rotate to hold a heavier spoon if positioned as shown in the photo.
This small crab is very cute, a great gift, and easy to use. It sits on our kitchen counter and holds most of our regular utensils, although some heavier ones might not be suitable.
This fun kitchen accessory was a gift and the person who received it was very pleased with it.
Finding gifts for my elderly father is tough since he has everything he needs. I try to find things that will make him laugh.
It's adorable, and although I haven't used it yet, I'm excited to try it out.
I gave this to my dad for Christmas.
It's so cute and always makes me smile when I use it. It adds fun to cooking.
It's both adorable and useful!
It looks very cute and is extremely handy for cooking. Plus, it's easy to clean.
He uses it often and still finds it amusing. The silicone material makes it easy to wash.
My wife really likes it. It successfully holds utensils in place.
My wife uses it in the kitchen and loves it. A happy wife means a happy life.
This is a cool tool! It does its job perfectly.
I just love my crab; it holds my cooking spoon just right.
It's useful for keeping pots open for ventilation and can hold a ladle in its arms.
The cuteness of this product deserves a five-star rating!
It's not as sturdy as I thought it would be, but it's really cute.
This product is cute and useful, making it a great gift.
I'm a fan of this brand's fun kitchen products. They work well and are very cute.