SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Absolutely love this and it's definitely a must-have for moms. However, I wish the base was stronger or larger because it tips over easily. Everything else about it is perfect though!
I just bought this, and it's amazing. I collected 1 ounce of milk in about 1 minute compared to pumping for 15 minutes. It doesn't hurt, it's easy to clean, and it doesn't make your nipple super big and long. 😊
This pump worked really well in the first few weeks of breastfeeding! I would use it when I was engorged before nursing my newborn, as I was an overproducer. However, I found that after a while, it wouldn't suction as effectively as it did in the first few weeks. I stopped using it once I bought the manual pump, as it was more convenient to use that to empty my breast further, especially since my baby was sleeping longer stretches.
I appreciate how easy it is to use and clean. It comes in handy when I'm engorged and can't pump or breastfeed, as it relieves some of the discomfort. It also works great for catching letdown.
It works great not only as a pump but also for collecting leaking milk from the other breast while feeding.
I absolutely adored this product! The suction power of this device is incredible. It enabled me to collect a significant amount of breast milk instead of letting it go to waste. The only drawback is that it can be a bit challenging to clean, takes a while to dry, and using a washcloth to dry it doesn't work.
I use these when I've gone a bit longer without pumping to collect milk until I can pump. It works great and collects a significant amount.
I use this when I'm very full. However, if I'm not engorged, the suction can leave bruises. Overall, it's a nice product and collects well.
It's a handheld, on-the-go breast pump with excellent suction and is super easy to clean.
A must-have for nursing moms. It seems to work for any breast size. It's easy to wash quickly and travels well.
I've been able to use this on its own to expand my freezer milk stash.
This is a good product to use. It may slip if not used properly, so be sure to read the instructions on how to use it.
I used it to catch leakage while breastfeeding, and it works perfectly.
Love this product.
The downside is that it doesn't have a lid, so it can spill.
I've used it a couple of times, and it's great at catching any leakage. I have larger breasts, and it fits fantastically.
It's a handheld, on-the-go breast pump with great suction and is super easy to clean.
Great for letdown. Collects perfectly. Easy to use and has great suction.
This pump is incredibly convenient to use! It's one of my favorites, and I had to buy it again for my most recent baby!
This product was incredibly easy to use. It's perfect for my needs, providing a secure grip and staying in place even as I move around. I have no complaints or issues with it.
This was amazing to use while breastfeeding, but the only issue I didn't like is that the rubber tends to collect hair, and being in a pet-friendly home where I shed hair, it was a bit inconvenient having to clean it frequently, even if I didn't use it.
I was searching for a way to save the milk from my opposite breast while breastfeeding, and this is truly a milk-saver :). It captures every drop and stays securely in place.
Got the job done.
If you're breastfeeding, this is incredibly handy. I consistently get at least an extra ounce from the breast my baby isn't actively feeding on. It suctions well, although occasionally it may cause some discomfort if it's too tight. This is likely due to user error.
For a new mom on the go, these are the only pumps I use! I have two boys and exclusively breastfeed, and I can easily and efficiently bottle breast milk with these pumps, all while being discreet and silent. I love how they are so easy to clean and require no assembly.