SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Absolutely delighted with this watch! It's designed to endure tough conditions without sacrificing its aesthetic appeal. The leather strap is comfortable against the skin and complements the rugged design perfectly. Whether it's for professional use or outdoor activities, it performs flawlessly under all circumstances. A truly dependable accessory that looks great too.
Rugged yet stylish, handles all weather conditions effortlessly, with a luxurious leather band.
This watch is the perfect companion for anyone who leads an active, outdoorsy lifestyle. The craftsmanship is excellent, combining a robust, water-resistant design with a luxurious leather strap that feels both sturdy and stylish on the wrist. It holds up brilliantly against the elements, making it ideal for both water sports and everyday wear. The precision of the timekeeping is impeccable, and its sleek look ensures it fits seamlessly into any wardrobe, enhancing both casual and formal outfits alike. It’s a versatile, durable accessory that offers reliability and elegance in equal measure.
I'm thoroughly impressed with this watch's rugged build and elegant leather band. It combines functionality with style, keeping precise time in all conditions. Ideal for those who love outdoor activities.
Perfect for active lifestyles; durable, sleek, and reliably waterproof.
Perfect for daily wear or adventurous outings, this watch stands up to the elements and remains chic. The leather band is both comfortable and sophisticated, making it a versatile choice.
Excels in both design and durability. Ideal for outdoor enthusiasts.
Stylish, functional, withstands rough conditions. Leather feels premium and comfortable.
This watch is perfect for adventurers and athletes alike, offering superb durability and a stylish leather band that looks great in any setting. It's truly built to last, resisting water effortlessly.
Comfortable strap, exceptional outdoor performance.
This timepiece is an absolute must-have for anyone who enjoys an active lifestyle. With its robust build and elegant leather strap, it offers both style and functionality. Water resistance ensures it can handle any adventure, while the sleek design makes it suitable for daily wear. It's comfortable, durable, and keeps time with unerring accuracy.
Elegant, durable, reliably water-resistant.
I'm impressed with how well this watch performs in both wet and dry conditions. The craftsmanship is top-notch, featuring a durable leather strap that fits comfortably and looks sophisticated. It’s ideal for those who need a reliable timekeeper that can withstand vigorous activities without losing its charm or functionality.
Rugged, stylish—perfect for adventurers.