SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I just got my Stainless Steel Cooling Face Roller and it's straight out of the fridge, feeling wonderfully sturdy and heavy-duty. I'm impressed by its quality and confident it'll last a long time. It arrived in a pristine white box with no shipping issues. The cold sensation on my skin is blissful, and I'm excited to experience it after chilling it for an hour. This roller seems versatile enough for everyone in the family to use, and I appreciate its safety with no sharp edges. It's weighty and of exceptional quality. I'd repurchase if necessary, but I expect it to last
As someone who uses a special eye mask from the freezer, I found this face roller a game-changer. It's incredible on my eyes, especially in the mornings when puffiness is a real issue. The cold sensation is so refreshing post-shower, although I do wish it lasted longer. Despite this, it's become an essential part of my daily routine
The Stainless Steel Cooling Face Roller is a well-crafted beauty tool that's incredibly easy to use. The handle is especially great – wide and easy to grip, a definite improvement over other rollers. It's become a staple in my skincare routine
This roller is perfect for spa days, especially when using a sheet mask. Be cautious about over-freezing though – it needs just the right amount of chill to work smoothly. It's also easy to clean, which is a big plus
Living in Florida, I'm always battling the heat. This face roller has been a godsend for cooling down. It's better than any gel bead product and I'd love to have a larger version for full-body use.
I'm amazed by how long this roller stays cold. It's been great for easing tension around my eyes and temples, and even for gentle application on sore areas like my ribs. It's a valuable addition to my skincare routine, leaving my skin glowing
This roller is a morning wake-up call for me. Just toss it in the freezer and it's ready to roll. It's effective for sore muscles too – my calves have never felt better
While it doesn't stay cold as long as I'd like, this roller is excellent for reducing morning puffiness and soothing breakouts. It's a must-have, despite the limitations of physics!
This roller is a revelation! It stays cold for an impressively long time, providing continuous relief. I only wish I had bought two for simultaneous use
I'm thrilled with my dual-roller version. It's a daily part of my routine, helping with redness and smoothness. It's a bit bulky for under-eye use but still manageable
I was introduced to this roller at my daughter's house and was immediately impressed by its lasting coldness. I've since bought two for myself and can't recommend them enough
I'm not entirely convinced about its swelling reduction capabilities, but it feels fantastic on my face. A friend swears by its effectiveness after a day of indulgence
As a student with often puffy, red eyes in the morning, this roller has been a lifesaver. It's remarkably easy to use and stays cold for an extended period
I turned to this roller during a stressful period, and it's been excellent for headache relief. It gets cold quickly and is easy to clean and store for future use
This roller is perfectly sized and weighted for comfortable use. The quality material and adequate surface area make it ideal for facial use
The sleek design of this roller, thanks to the stainless steel, sets it apart. It's effective and beautiful, with a combination of rose gold and silver that catches the eye
The most impressive aspect of this roller is its ability to stay cold for over 20 minutes. It's great for use after face masks and for massaging aching limbs
I love the convenience of this roller – just grab it from the fridge or freezer. Its metal construction is a plus, especially after a hot shower
This stainless steel roller outperforms any plastic version. It's effective even without freezing, and I love that I can use it with oils
Recently, I added the Stainless Steel Cooling Face Roller to my skincare arsenal, and it's been a delightful experience. The sensation of rolling the chilled metal over my face in the morning is invigorating, making me feel refreshed and ready for the day. It's particularly helpful for reducing the puffiness around my eyes. The roller's sturdy build and smooth operation are testaments to its quality. I appreciate that it's easy to clean and store. I'd recommend this to anyone seeking a simple, effective tool for daily facial rejuvenation
I stumbled upon this amazing face roller during a weekend spa session with friends. Its immediate cooling effect on my skin was nothing short of miraculous. The roller's sleek design and ergonomic handle make it a joy to use. It's become an integral part of my nightly skincare routine, helping me unwind and treat my skin after a long day. The stainless steel material not only ensures durability but also maintains the coldness for an impressively long time
My discovery of the Stainless Steel Cooling Face Roller has been a game-changer for my beauty regimen. It's incredibly soothing, especially after a day spent outdoors. The roller's ability to stay cold for an extended period is remarkable, providing lasting relief. Its size is perfect for reaching every contour of my face, and the solid construction instills confidence in its longevity. I've found it particularly useful for calming inflammation and reducing redness
I received the Stainless Steel Cooling Face Roller as a gift, and it's been a delightful surprise. Its immediate cooling effect is incredibly soothing, especially on warm days. The roller is beautifully designed, feeling luxurious and durable in hand. It's become a staple in my morning routine, helping to de-puff and energize my skin. I appreciate how easy it is to clean and maintain, ensuring its use for a long time to come
I've been using the Stainless Steel Cooling Face Roller for a few weeks now, and it's exceeded my expectations. It's perfect for de-stressing after a long day. The cold sensation is instantly calming, and I've noticed a significant improvement in my skin's texture and appearance. The roller's weight and build quality are just right, making it easy to handle and maneuver around my face. It's become an essential tool in my skincare routine
The first time I used the Stainless Steel Cooling Face Roller, I was instantly hooked. The cooling effect is incredibly refreshing, particularly after exercising or spending time in the sun. Its sleek design and robust construction make it a pleasure to use. I've found it to be exceptionally effective in reducing puffiness and soothing my skin. It's a versatile tool that I now consider indispensable in my daily skincare regimen