SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great thing for cooking!
The same as the product description, it looks solid. Thank you.
Love it!
Great whisk
Good product to buy and it comes with wood material... go for it
This mixer surpasses the performance of whisk-type mixers and blends dough without overworking it. It's especially great for cookie dough and mixing mashed potato ingredients before transferring them to an electric mixing bowl. Cleaning is a breeze, and the long handle provides a secure grip, even with drier, thicker doughs. I absolutely love it – the design is excellent.
I genuinely appreciate the user-friendliness and the wide range of applications for this product. It's easy to hold and can effectively mix a variety of items, from batter to dough, ensuring thorough blending without any bits of unmixed flour remaining. I can't emphasize enough how much I love it. It's also a great choice for affordable and appreciated gifts.
I initially had doubts about this tool but got it as a gift for a baking enthusiast friend and decided to try it myself. Normally, I use my hands for kneading dough or occasionally a wooden spoon, which can be a hassle to clean. This whisk cut my kneading time in half! Cleaning is a breeze too. I had never seen or heard of it before, but now it's my go-to gift for all my baking friends.
I absolutely loved using it! There's only one minor inconvenience, which is cleaning the area where the whisk connects to the handle. There's a small space that can be a bit tricky to reach. However, this is a minor issue, and I can usually get it clean by simply running water over that spot.
I can't believe I lived without this tool. It's not just for sourdough or bread dough; I use it for various cooking tasks, including scrambling eggs, preparing pie filling, and working on pie crusts. It's a constant companion in my kitchen.
I've previously used a couple of wooden-handled models that I liked, especially for certain doughs. However, when it comes to really thick and stiff dough, this one surpasses them. It's easy to maintain, mixes well, and cleans up quickly. I absolutely love it.
The quality is really impressive, the handle has good weight to it, and it feels very durable. I would definitely purchase this again, and I'm looking forward to using it more.
This kitchen tool is precisely what I've been searching for to assist me on my sourdough bread journey. I'm truly grateful for this well-crafted product.
I first came across this tool while watching a baking video, and it seemed practical, so I ordered it. After using it, I can confidently say it's fabulous.
While I haven't used this tool yet, it's a valuable addition to my collection of bread-baking tools. It appears to have the capability to seamlessly mix in the flour and contribute to creating exceptional bread or rolls.
It's incredibly easy to use and can mix anything from cookie dough to batter. The quality is excellent, and it adds a nice touch to the kitchen!
I never realized how much I needed this tool until I got it. It's wonderfully sturdy and mixes dough perfectly without the need to get your hands messy.
The handle is strong, and the sturdy metal makes mixing batter and dough a breeze. My only concern is that the connection between the whisk wire and the handle isn't sealed, so I'm cautious about keeping batter and wash water out to maintain its hygiene and durability. Time will tell.
So far, it feels very robust and is a joy to use for mixing stiff bread and cookie doughs. It cleans easily, and I have no complaints.
This product is sturdy and functions as intended. I plan to purchase more to have extras on hand.
I bought this for sourdough bread dough, and it performs great. It's exactly what I was looking for.
This whisk is significantly better than the spatula I was using. I initially didn't think it would make a difference, but it truly enhances the bread-making process. It's crucial to clean it under warm to hot water immediately after use, ensuring you separate the metal parts to clean in between. It only takes a few minutes, and it's well worth it, plus it has a lovely appearance. An excellent and highly useful tool.
I used this to mix my bread dough, and it appears to do a more thorough job. Cleaning is very easy, and it seems well-made.
It's a wonderful tool that makes my baking tasks easier.
I wish I had one of these years ago. It makes mixing dough so much easier than using a fork. The only issue I have with it is the unfinished handle. The handle split after just a few uses, but I fixed it with wood filler and sealed it to prevent further issues. If the handle were sealed from the beginning, this problem wouldn't have occurred.