SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's a nice tool, and I appreciate not having to put my hands into the bread starter to mix it.
This whisk is AMAZING for mixing bread dough and other sticky baked goods. It feels robust. The only drawback is that the small gaps between the wire bits and between the wire and the handle can be a bit tricky to clean, especially if any dough has dried on.
I adore how effectively this tool stirs and thoroughly mixes the dough without leaving a sticky mess, unlike some other spatulas. As a happy baker, it's a game-changer for me.
One of the standout features of this item is its sturdiness. It has made the process of making sourdough much easier. Definitely worth the investment!
The handle is fantastic, and the whisk performs admirably. A scrub brush is handy for cleaning, as dough can get between the metal pieces. Cleaning is generally straightforward.
I adore this tool for mixing bread dough. It's wonderful to discover an easier way to do something I've been doing for many years.
This item is simply fantastic! I wish I had purchased it sooner. It performs exactly as described and is effortless to clean. I highly recommend it without hesitation.
I had been wanting one of these for a while because I enjoy making bread. The sturdy handle is a plus. I would recommend hand washing to prolong the life of the wooden handle.
This tool is ideal for handling sourdough, cookie dough, and other thick batters. It's versatile and dependable.
I use this to mix my sourdough, and it's a game-changer. I love it!
I recently purchased this for making bread, and while I haven't used it yet, it appears to be sturdy and well-made.
The wooden handle had some chipped and discolored wood at the end, which doesn't affect the product's performance but is somewhat unsightly and annoying considering the price.
Using this whisk may take a bit of getting used to because it's quite different from a conventional whisk. However, it doesn't clog and leaves no batter or dry ingredients in the center, unlike a typical whisk. I plan to use it for most of my batters and for starting to mix bread doughs. It's a tool I didn't expect to like as much as I do, and I'm glad I purchased it.
The health benefits of sourdough bread fermentation are well-known, and I'm always on the lookout for anything that can simplify the bread-making process. I'm willing to buy tools that make my bread easier to prepare.
This tool was part of a gift set and was well received.
It's nice and large, with a sturdy and thick metal whisk portion securely attached to the smooth wood handle. It's exactly what I was looking for!
This whisk allows you to reach into the corners of your mixing bowl and is easy to clean as long as you do it immediately after finishing mixing. It's of good quality and very practical.
I've baked both with and without the Danish dough whisk, and using it significantly simplifies the dough-mixing process. I sent this as a gift to a friend who just learned how to bake bread, and she loves it too!
I purchased this tool for my sourdough baking, and it performs significantly better than a whisk or a rubber spatula. It seems to speed up the process considerably. Cleaning can be a bit challenging, but I've found that soaking it does the trick!
very nice, big and sturdy. definitely would recommend.
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