SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I'm a big fan of this tool! It's excellent for removing leaves from plants when I'm preparing food.
I was doubtful at first but now I'm convinced it's great. I do wish it had some kind of grip on top.
I use this tool for stripping mustard greens, collards, and more. It's quick and efficient and saves me a lot of time.
I just used this to strip cilantro. It's simple to use and quick. Finally a good solution.
The stripper is heavier than I expected. I didn't know it had a cutting edge. It works wonderfully for stripping stems of various sizes.
This is better than I expected. It looks and feels high quality, and the blade is very sharp. I even recommended it to my herbalist group.
No more awkward trimming of herbs with this herb stripper. It's magical and much more efficient than using scissors or plucking by hand.
I love cooking with fresh herbs, and this tool makes it easy. I ordered two as gifts for my daughters.
I really like this tool. It's an excellent value, well made, good quality, and works perfectly.
I wish I had this sooner, especially for removing stems from Kale and other herbs I dry.
I tried this for the first time and love it. It's easy to use and the side cutter is sharp enough for herbs.
This tool is perfect for stripping kale quickly, making a tedious job much faster.
I saw this at a friend's place and bought it as a Christmas gift. My wife loved it.
I adore this kitchen gadget. It allows me to strip and dice using just one tool.
The tool is light but really effective at stripping herbs. It's also easy to clean.
I bought this for a friend, and she says it's amazing and very solid.
I gave this to my partner for Christmas, and she's excited to start using it.
This is an affordable and time-saving must-have for anyone using fresh herbs.
This is a perfect gift for cooks, like a stocking stuffer. He was thrilled with it.
An excellent gift for someone who loves cooking.
I appreciate its small size, which is perfect for camping.
I adore this tool for all my fresh herbs and highly recommend it.
Bought as a gift, the recipient was very happy with the quality.
I use a lot of fresh herbs, and this saves me time.
I'm sure I'll be using this a lot!