SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This crossbody bag has quickly become my favorite accessory. The genuine leather feels luxurious and adds a touch of sophistication to my look. What I love most is the thoughtful design - there are multiple compartments and pockets that make it easy to stay organized, whether I'm running errands or going out for the evening. The size is just right, not too bulky but spacious enough to hold all my essentials. The craftsmanship is impeccable, with sturdy stitching and durable hardware that ensure longevity. What's also great is that the strap is adjustable, allowing me to wear it comfortably whether I'm wearing it crossbody or over the shoulder. Overall, this bag combines style, functionality, and quality, making it a must-have for any woman looking for a versatile and chic accessory.
This bag is a game-changer! The quality of the leather is top-notch, it's soft and durable. Plus, its chic design has been getting me compliments left and right. A must-have for any fashionista!
Who knew a bag could bring so much joy? 🤩 The size is just right, not too bulky but still spacious enough for all my stuff. And the genuine leather... oh boy, you can really feel the quality!
Classic chic, durable construction.
Stylish, durable, and versatile - this bag is my new go-to accessory!
A practical choice, average quality, reasonable price for the bag.
I recently purchased this leather crossbody bag, and I couldn't be happier with my decision. The genuine leather is incredibly soft and supple, making it a joy to carry around. The design is both practical and stylish, with enough room to hold all my daily essentials without being too bulky. What sets this bag apart is its attention to detail - from the precise stitching to the quality hardware, everything feels well-made and durable. I appreciate the thoughtful organization of the compartments, making it easy to stay organized on-the-go. The adjustable strap is another bonus, allowing me to wear it comfortably however I prefer. Overall, this bag has exceeded my expectations in terms of quality, style, and functionality, and I would highly recommend it to anyone in search of a versatile and timeless accessory.
Absolutely in love with the quality and design of this leather crossbody.
This crossbody fits everything I need without being bulky. Perfect size!
I've been on the hunt for a reliable crossbody bag, and I'm thrilled with my recent purchase. The genuine leather used is top-notch, offering a luxurious feel that adds a touch of elegance to my outfits. The bag's design is smart, with pockets and compartments strategically placed for easy access to my essentials. What sets this bag apart is its versatility; I can effortlessly transition from a casual day out to a more formal evening event with this accessory. It's comfortable to wear, and the adjustable strap allows for a customized fit. Overall, a fantastic investment in quality and style.
Perfect size, versatile functionality.
Functional design, standard durability, suitable for everyday use.
Comfortable to wear, roomy interior, stunning exterior - a real winner!
I recently purchased a leather crossbody bag that has exceeded my expectations. The quality of the leather is exceptional, showcasing durability that promises long-term use. The design is both practical and stylish, with well-thought-out compartments that make organizing my essentials a breeze. It's the perfect size for everyday use, not too big or too small. I appreciate the attention to detail in the craftsmanship, evident in the sturdy stitching and hardware. Overall, this bag has become my go-to accessory, combining functionality with a touch of sophistication that complements any outfit effortlessly.
Elegant design, superior craftsmanship.
timeless elegance.
I bought this crossbody as a gift for my wife and she absolutely loves it! She says it's incredibly comfortable to wear and fits all her essentials perfectly. It looks classy too - worth every penny!The craftsmanship on this leather bag is stunning. I love how roomy yet compact it feels, perfect for daily use or special occasions. Its stylish look always adds an extra touch to my outfits.
Decent leather material, adequate compartments, suitable for casual outings.