SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The weekly reflection tracker helps me see how far I've come on this journey towards stillness – truly an eye-opener!
I appreciate the gentle reminders throughout the guide; they keep me grounded and focused on being present rather than perfecting poses.
Absolute gem of a product! Simple yet effective tools that have made relaxation so much more achievable in my daily life 💎
This pack is a breath of fresh air! The simple breathing techniques have helped me find calm amidst my chaotic work schedule. A real game-changer!
Got this as a gift from my daughter who knows how stressed I can get with work. She hit the jackpot with this one!
Absolutely love the Zen Zapper Checklist! It helps keep mental traps at bay and keeps me focused on being present in each moment.
This checklist has turned my evenings into something I look forward to now. No more mindless scrolling on social media before bed, instead, I unwind with some gentle yoga poses.
The Stillness Starter Pack was exactly what I needed during these trying times. The bonus zen ideas were such a pleasant surprise - Yoga Nidra is now part of my daily routine!
I've always found traditional yoga intimidating but not anymore thanks to this digital guide. Super beginner-friendly; no pressure, no fluff – just peace of mind.
As someone who spends hours behind a desk, finding moments of stillness seemed impossible until now...this pack is like having your own personal pocket-sized yogi guiding you through calming exercises.
The built-in encouragement throughout the guide keeps me motivated even on tough days when relaxation seems like a distant dream.
This pack is a lifesaver! Simple yet effective tools for relaxation.
Love the Zen Zapper Checklist - it's like having a mindfulness coach!
The bonus zen ideas are fantastic. Yoga Nidra has become my favorite.
Downloaded and started using immediately - no waiting, no shipping. Super convenient!
Absolute gem of a product! Makes finding calm in chaos achievable.
Gentle poses + simple breathwork techniques = pure yoga goodness!
Built-in encouragement throughout the guide keeps me motivated. Love it!
Beginner-friendly and flexible; meets you where you are with softness and simplicity.
Never thought I'd be one for breathwork but this guide changed my mind completely! Alternate nostril breathing has helped reduce my anxiety levels significantly.
This starter pack was just what I needed to get back into yoga after years of putting it off. It's easy, approachable and most importantly - stress-free!
The Zen Zapper checklist? Pure genius! It’s like having your own personal mindfulness coach guiding you away from common mental traps.
As a busy parent, finding time for myself seemed impossible until now...I can't believe how much clarity these simple exercises bring me amidst all the chaos.
I love that there are no complicated routines here - just pure yoga goodness designed to help you relax and unwind. Plus, being able to download it instantly is such a bonus!
Never thought I'd be one for breathwork but this guide changed my mind completely! Alternate nostril breathing has helped reduce my anxiety levels significantly.