SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I was skeptical at first, but these packing cubes have completely transformed my travel experience. They're incredibly lightweight and compress down so well - I can't how much more I'm able fit in my suitcase now! The shoe bag is an excellent addition too; it's perfect for keeping dirty shoes separate from clean clothes.
These packing organizers are a lifesaver! The cubes compress clothes perfectly, saving so much suitcase space. The shoe bag is lightweight yet durable, keeping everything else clean from dirty footwear. It’s amazing how much more I can fit into my luggage now. Highly recommend for anyone looking to streamline their packing process and keep things neatly organized during travel. They make packing and unpacking so simple and efficient. The compression feature is a game changer, allowing me to pack more without compromising on space. The included shoe bag is a nice touch, keeping my luggage tidy and odor-free. Great quality and a must-have for frequent travelers.
Wow, these packing cubes are a lifesaver! They've made my travel so much easier and organized. I love that they're lightweight too - no more heavy luggage for me! The shoe bag is just the cherry on top .
Excellent
absolutely love this set. it's super compressed which means i can pack in less space. plus its light weight doesn't add to my baggage weight limit and the shoe bag? perfect for keeping dirty shoes away from clean clothes.
Fantastic set for travel! Super light and compresses well. The shoe bag is a bonus.
This set has been a revelation for me. It's amazing how compressed the cubes are, allowing me to pack so much more into less space without adding any extra weight. And the shoe bag? That's just genius - no more worrying about dirty shoes messing up my clean clothes!
unbeatable
This set is a traveler's dream! The cubes are impressively lightweight and compressible, making packing an absolute breeze. They've truly revolutionized how I pack, allowing me to fit so much more without adding extra weight. And the shoe bag? That's just icing on the cake - it keeps my clean clothes safe from dirty shoes!
Perfect solution for organized packing. Lightweight, compressed cubes with an awesome shoe bag!