SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Considering its price, this cup is exceptional. It keeps my coffee warm for most of the day, which pleases me greatly.
I use another mug for hot chocolate and have encountered no issues with it.
This mug is fantastic, keeping my coffee hot for an extended period, albeit a tad on the small side.
The tumbler successfully keeps my tea warm for several hours, although the capacity is a bit misleading - it holds 16 oz, not the 20 oz as advertised. Had it been accurately described, it would have earned a five-star rating from me.
These tumblers are unparalleled in keeping cold drinks cold and hot drinks very hot. We use them all the time and own several because they're so effective at temperature retention. They are the best on the market. While there might be cheaper options, nothing compares to the real thing.
This tumbler is effective, but be cautious as it can leak. It excellently maintains the coldness of coffee and provides easier access to drinks compared to my previous tumbler.
I've always been a fan of Yeti! I received mine as a gift and still use it. It keeps ice for a long time and is the perfect size for iced or hot coffee at work. A solid 10/10.
The tumbler keeps everything warm that's put into it. The lid opening isn't spill-proof, even with the magnetic closure, which is a bit disappointing. Otherwise, I'm very happy with it.
The product's description is accurate. It's resistant to spills but not entirely spill-proof. The size is good, though it doesn't maintain heat as effectively as a Starbucks travel mug.
I bought this for my mom. She visited for a week and used one of ours, and she loved it. It keeps hot drinks hot for hours and cold drinks cold, even maintaining ice overnight. I still find ice in it the next morning.
I love the 20 oz size, its ability to retain heat, and that it's dishwasher safe. I highly recommend this size.
It's great that I can pour a coffee, forget about it, and return hours later to find it's still warm. The same goes for cold drinks.
I purchased this for my son for Christmas. It arrived in perfect condition, exactly as described.
I gave this as a last-minute Christmas gift. It arrived on time, and my son-in-law loves it; he really wanted one for work.
This tumbler is excellent. I only use it for cold drinks, and it performs wonderfully. I don't use the lid, but it still keeps drinks cold for a long time. I'm not one to let a drink sit for hours, but I definitely recommend it. It's easy to clean, though those with large hands might need a brush.
It's perfect! Arrived quickly, in perfect condition, and keeps drinks cold for a very long time. I'm very happy with it!
I love the size and how it keeps my coffee hot. It fits perfectly in my car's cup holder and is dishwasher safe.
I already owned one, and my son really likes it for the same reasons. I can fill it with coffee, and it stays hot for hours.
It keeps my iced coffee cold all day, which is nice because the ice doesn't melt and dilute the coffee.