SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I wasn't sure if these would help with my 2 large dogs, but I was pleasantly surprised. They do a great job of picking up water and dirt off their paws before it reaches my kitchen floor. I know they work because I'm not constantly cleaning the floor as I used to.
I was genuinely shocked by how much dirt I shook out of it after just a few days. We live on a gravel driveway, and it managed to pick up a significant amount of what the dog or my husband would typically bring into the house. It's the perfect size, and there's no issue with closing the door over it. It not only looks nice but also collects far more than I expected!
Since the door of my small house opens outward, I can't place a rug in front of it. I purchased this rug to put down as we enter the house. I have to take my fur babies out frequently during the day, and this rug effectively reduces the dirt and mud because I got the runner size. My pets have small feet, and the rug traps the moisture and mud on their feet, preventing it from spreading on the floor. I absolutely love it and will order another one when needed.
I've had many rugs before, but I will never purchase anything other than this rug for my entryway. With two dogs, it's a lifesaver for dealing with muddy and wet paws. It also washes up beautifully.
After having this product in front of our back door for a few weeks, I decided it was time to give it a shake and a clean. I was astonished by the amount of dirt that came out of it. Just by looking at it, you would think it was still clean. I am so impressed that I am ordering a couple more of these.
I used to have mats from pet stores, but these mats far surpass them in performance. Living in the countryside with multiple people and animals, this rug has significantly reduced the problem of tracking water and debris inside.
It would be great to see more color options offered.
I've only had these rugs for a couple of days, and I bought them to place in front of the dog's door to minimize the outdoor debris being tracked inside. So far, I'm satisfied with their performance!
You can include these in your collection of time-saving devices. They reduce the need for sweeping, vacuuming, and mopping significantly. It's astonishing how much debris they capture before your pet steps onto the floor.
With 5 Golden Retrievers and this challenging winter weather, these mats have been a lifesaver when the dogs come inside with wet paws. This product is truly great!
I bought two of these rugs, one for the back door and the other for the side door. They have done a fantastic job of keeping my wood floors clean.
I had my doubts about whether this would work for our large dog with extra furry paws, but I was pleasantly surprised! I do have to have him stand on it for a few seconds, which makes a big difference.
I absolutely love this rug. It's incredibly absorbent, and the best part is that it doesn't slide around on the kitchen floor. I'm planning on getting another one soon.
I appreciate the weight of the rug, but its performance didn't quite meet my initial expectations. It seems that the dog needs to stand on the rug for some time to effectively soak up water and mud. I have it positioned right in front of the doggie door, and my dog steps on it when he comes in, but I still end up with wet and muddy paw marks.
This mat is perfect for the back door, where we bring in the dogs from the snowy yard. It cleans their feet better than anything else we've ever used.
Having this mat by any entrance to your home is truly amazing. It saves a lot of time that would otherwise be spent cleaning up additional mess on the floor, especially when you're walking in from the rain.
These throw rugs are great! The vacuum does need to be set at the highest setting to avoid catching, but apart from that, they are wonderful.
The rug stays firmly in place even as dogs run and walk over it. It effectively absorbs moisture from rain, which dogs typically track into the house.
With 2 big dogs going in and out, this mat has spared me from the constant chore of cleaning the floor. It's definitely worth every penny.
This has been a wonderful addition to our home, and it works exceptionally well. No more mud or wet prints scattered throughout the house.
This mat is excellent for placing near doors. It has impressive absorbent qualities. However, when it comes to dogs, it can be a challenge to get them to wipe their feet thoroughly, so it doesn't entirely replace the need to dry their paws with a towel. These rugs are convenient to wash and maintain.