SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This was such a good purchase. These goggles are neither too big nor too small, and they fit well while complementing any outfit.
These goggles are very comfortable to wear over eyeglasses. The tint is just right, not too dark. They are easy to adjust for a proper fit. A good product at an affordable price.
These are my first ski goggles for kids. They're of good quality but seem a bit cheaply made, which is understandable given the affordability. Despite that, I believe they're a good choice for the price range.
If you're looking for ski goggles that don't break the bank at $150, these are an excellent choice. My wife loves them, and they perform really well.
These goggles fit perfectly over my prescription eyeglasses. They are easy to adjust and lightweight.
Excellent goggles that work great. They fit over my glasses and are much more affordable than other options I've tried from stores. I can use them even on cloudy days.
Since I wear glasses, I needed goggles that could fit over them, and these worked great! They had the perfect tint for the weather conditions during my ski trip, and they were comfortable to wear. However, they did fog up quite a bit, making it challenging to see at times. It could have been user error, but aside from that, I loved them!
Very nice goggles. They didn't fog up while snowmobiling in Winter Park, CO. Perfect for the job.
These goggles are excellent if you don't wear glasses. They fit perfectly and stay securely on the head. The band is comfortable.
The fit and color are great, and they arrived on time.
These goggles are incredibly comfortable to wear and have a badass appearance.
I like them; they're quite comfortable. However, I managed to scratch them the first time I used them, and I'm not sure how it happened.
These goggles are very nice and comfortable. However, they tend to fog up after about 30 minutes, just like most others. If they were genuinely anti-fog, I would have given them 5 stars.
I have slimmer glasses, and these goggles worked well with them. I gave them a rating of 4 because I'm not sure how they would fare with regular-sized glasses, but I purchased them based on the compatibility with my slimmer glasses. I did encounter some issues with my glasses fogging up, but I eventually managed to clear it. Overall, I was satisfied with this purchase, and they did the job during our recent ski trip to Colorado.
These goggles are perfect for my 14-year-old. They look great, perform well, and offer excellent value for the price.
I really needed these goggles, and they work exceptionally well. They fit comfortably, and the tinting is just right.
These goggles offer good quality at an affordable price.
These goggles are actually pretty cool. While I haven't worn them for skiing yet, I've tried them on, and they look great.
I purchased these for my son who lives in Colorado, and he hasn't had any complaints about using them.
These goggles are excellent. They fit comfortably and provide great protection against glare.
I use these goggles during snow removal, and they don't fog up. They are comfortable to wear over glasses.
I'm really happy with this product and would recommend it to others.
These goggles worked wonderfully! I was worried they might be too dark, but they felt like wearing a nice pair of sunglasses. They didn't fog up and didn't have any open pockets where cold air could enter. I highly recommend them for your snow trip!