SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The fast charger is surprisingly good. It's a 20W fast charger, small, and hardly takes up any room. It's easy to use; just set your phone or earbuds on top, and you're good to go. It charges my Galaxy S23 Ultra to full charge in about an hour and a half. I charge my phone while asleep, so time isn't a factor for me. It usually lasts me two days anyway. If you're looking for something to charge your phone super fast, there is no wireless charger that does that yet. I'm sure in a couple more years, the tech will improve, but until then, this one does the job.
So far, so good. I lay my Google Pixel 7 with the case still on it (it is a chargeable case). I lay it down on top, and it starts charging. It's a fairly fast charger, not faster than the charger I have for my other phone, but it works. Good value for the price. If I have to, I will purchase it again.
I thought the battery in my iPhone was going bad - it never seemed to fully charge or hold the charge. I finally found that the wireless charger I have been using was experiencing intermittent failure causing the problem. This one looked like a good replacement. It does the job well. I like the fact that the cable is detachable - makes it easy to pack. I think the cable is a little too short; I got a longer cable at Target, so that resolved the issue.
I've bought a few wireless chargers that said fast charger but never actually fast charge. This one does and charges in half the time! Only small downfall is the charging zone is small, needs to be in the right place. Well worth the money!
Love it. Works really well. You do have to make sure that the battery says it’s charging because the color on the charger changes even if it’s not charging. But other than that, awesome charger!
My only complaint is the USB-C cable mine came with wouldn't work. I replaced it with another one, and it works fine now.
I really like this charger; it’s fast and efficient! It’s nice because you are not looking for your cord; I leave it plugged in and just lay the phone on it!
Delivery was quick, and it works as advertised. It does work better with the included cord than it does with the cord I had.
I hated having to plug my phone in, and half the time it didn't charge. This works awesome, even with a phone case on my phone!
This is so much more convenient than traditional chargers. I did try to use it overnight to charge, and it didn’t fully recover my phone's charge, but my iPhone is older, so that’s likely to blame. Love that it also charges my AirPods. 💯
I'm replacing my previous review because I discovered my phone was inhibiting charging (stupid phone!). The charging pad is a little cheap feeling, very lightweight plastic, but it does do the job! It gets pretty warm while doing it.
I absolutely love the fabric pad! It just feels right... more secure, less sliding. I use a very high-power supply, and with that, this is FAST (the speed of the charging process depends on the power supply and not the pad). I'm buying more of these.
THIS CHARGING PAD IS EASY TO SET UP. IT DOES AUTOMATICALLY DETECT THE RECEIVER AND CHARGE THE PHONE (SOMETIMES). THE LOCATION OF THE RECEIVER OVER THE CHARGING PAD IS CRITICAL. WHEN DETECTED, THE CHARGING PAD WILL LIGHT UP GREEN OR BLUE.
Works well for iPhone 8 Plus. At this price point, I liked it enough to order a second one. Longevity yet to be determined.
It works but can be pretty picky about placement. If you don't have it right where it wants to be, it doesn't work. So if it moves even the slightest when you are putting it on the charging pad, it stops working. When it's on the pad properly, it works well though.
I purchased two of these. They are fast charging and protect when charging is done. I love it!
It's a good product! I found out after receiving the charger that it cannot charge through my case. It works fine if I remove my case, but that is not easy to do and a pain to have to do that.
Great for a tableside charger, and it isn't bulky at all.
I use it to charge my AirPods Pro. I love it.
Works well, small enough, and you don't have to worry so much about the color indicator; it's doing its job.
I was hoping for a constant light, even if it was bright. But the glow of this is choppy, and it doesn’t stay lit.
Works great, just emits a small noise when charging.
items received, tested right after opening it and it seems as advertised , good value for money . arrived fast but was delayed because of customs here
works perfectly
Works well