SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I absolutely love this bed, but my dog, not so much. I think it's because she has a thick fur coat and tends to overheat easily. It seems she'd rather sleep on the hard floor. She definitely doesn't take after her human mama!
I ordered this for my aging Chihuahua, who is 16 years old. While he is still active for a dog his age, he sleeps much more than ever. He typically sleeps between my wife and me, and now he loves this bed as much as being in between us. I would strongly recommend it, especially for small breeds.
Just what I expected! I bought the Large size for my two Beagles. They have enough room to stretch out when laying alone or they can lay together!
It's a very nice bed. The cushioning is plush, and it seems to be well-constructed, but my cat hated it. The deep knap on it seemed to scare my cat. Lol, I don't know, but he wouldn't go anywhere near it. I tried it for a few weeks and finally threw it out.
Hello, the color is in line with the order quickly without problems. I recommend
I will describe the product. On the first day, our cat will fall asleep on this bed. Let's say, every hour to make friends with the bedroom.
Very satisfied. My doggy too. Thank you to the seller. Very good quality.
Very fast delivery, Perfect size for Chloe she loves it! She's 5.5 kilo. Ordering another one
Recommended really
I took 60 cm for my life. My dog is a hound😄
Complies to the description, I ordered XL for small but long breed dog, loved it after other beds, chose this one, the color is very nice and arrived earlier
Arrived really fast. Suitable for two dogs My Little :)
My dogs love it
Really big and beautiful quality. For the moment my chachoutes do not go in it so to do with time.
I took XL, for the Jack of the village, I'm talking about enough.
Good for his penny Don't wear coarse ale, don't blow thin For the winter (in US the dogs) But I think nothing On the bottom of the Yak fabric do not slip)
The bed is really beautiful and comfortable my dogs liked it was worth waiting for recommends recommends
Very soft, comfortable cat bed!!! excellent quality, fast delivery!!! My cat liked it, sleeps in it every day!!))
The bed is very cute and soft. Our dog loved it. She is 7 kilos and the bed is a little big, but that's not a problem. We intentionally ordered size L.We are very pleased with the price, quality and fast delivery. I recommend it.
The shipment came quickly. The existing seat was small, so I had to replace it, but now I regret that I changed it. I sleep very well ^ ^
It's a little cotton but I'm happy for the price. It's soft.
It is as big as I wanted, but the photo is different from the product received, because the edges are not as high as the photo indicates, but they, the two little dogs, are delighted
The bed is lovely. the quality is good. The color is as described. highly recommended
Very nice, a little light in the materials I hope hard ..
The bed is just like the image, it is soft and my little dog likes me a lot, I asked for the smallest because it is a small dog