SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
If you're looking for a high-quality tool that makes plumbing tasks easier than ever before, look no further! With its adjustable features, this double-ended wrench takes the stress out of faucet and sink installations. Not only does it save valuable time but also reduces effort significantly with its exceptional performance. An indispensable asset indeed!
Absolutely a must-have tool! The adjustable feature is incredibly handy. Made my sink installation a breeze. Highly recommend!
What a fantastic tool this is! The adjustable feature of the double-ended wrench really makes sink installations an absolute cinch. I was genuinely taken aback by its superior quality and adaptability - it's become an essential part of all my home improvement tasks. For anyone who needs to handle some plumbing around their residence, this tool comes highly recommended from me! The adjustability factor is incredibly practical, perfect for any sink installation job you may have on hand. It's so easy to use that even the most arduous plumbing tasks appear effortless. This wrench truly stands out when it comes to quality - robust, reliable and built for longevity. Its versatility left a significant impression on me; there hasn't been a single DIY project where it didn't prove useful! If you're someone frequently engaged in house projects, then considering adding this versatile tool to your toolbox would be wise.
đź‘Ť love this tool! The adjustable feature is a real time-saver, making my sink installation so much easier. I was impressed by the quality and versatility of it. It's now a staple in all my home projects. Highly recommended for anyone needing to do some plumbing work around the house!
This tool is simply best for any plumbing task! Its adjustability saves time and effort during installation processes. Exceptional quality indeed
If you are in search of a top-tier tool that simplifies plumbing chores like never before then your search ends here! Thanks to its adaptable features, our double-ended wrench eliminates stress from faucet and sink installations while saving precious time along with reducing physical exertion through exceptional performance standards. Truly an indispensable addition! This particular gadget has turned into an absolute must-have in my toolkit collection! Its convenient adjustable feature seems tailor-made for every type of sink installation chore making usage extremely simple thereby transforming even complex plumbing jobs into seemingly effortless activities. The impressive build-quality combined with reliability makes it designed to withstand heavy-duty usage over prolonged periods without showing signs of wear or tear.
A lifesaver for DIY projects!
This double-ended wrench has been an absolute lifesaver for me! Its adjustability makes any task quick and hassle-free, saving both time and effort during those tricky installations. The quality of this tool is simply top-notch - it's sturdy, reliable, and built to last.
This tool has become an absolute necessity in my toolbox! The adjustable feature is so convenient and practically made for any sink installation task. It's a breeze to use, making even the most challenging plumbing work seem effortless. The quality of this wrench is truly impressive - it's robust, dependable and designed to endure. I was particularly struck by its versatility; there isn't a home project where it hasn't proved useful! If you're someone who frequently finds themselves involved in DIY projects around the house, then this is a tool you should consider adding to your collection.