SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This marks my third purchase of this product. While the first two eventually broke after 2-3 years of use, I find its convenience worth the investment. Although prolonged exposure to sunlight may weaken the rubber over time, leaving it attached to the steering wheel, I appreciate having my phone readily accessible where my hands are. I'll definitely purchase another if this one wears out.
Finally, a car phone holder that I genuinely appreciate. Upon seeing it in my friend's car, I knew I had to get one for myself. Its reasonable price and ease of installation, coupled with its ability to securely hold my iPhone 5 in place, made it a standout choice. Positioned conveniently in front of me, it minimally distracts from the road while providing easy access to navigation. However, it does obstruct part of the dashboard view, such as the speedometer. Nevertheless, the Waze app's speed display feature compensates for this limitation. Overall, I'm highly satisfied with this product.
Despite any qualms about its material feeling somewhat cheap, the phone holder functions admirably, particularly when accommodating my iPhone within its Otterbox case. It has proven reliable during my travels in rental cars, effortlessly supporting my large Oneplus 9 Pro without any construction-related concerns. While it does obscure a portion of my gauge visibility, this is inconsequential as I primarily utilize it for GPS navigation. Although close turns may occasionally pose visibility challenges, these are infrequent and outweighed by its overall benefits. The strong elastic and flexible springs further contribute to my satisfaction with this product.
This marks my second acquisition of a phone holder of this style, with the first succumbing to damage caused by my energetic grandson after several years of use. This device effortlessly affixes to my steering wheel, providing a convenient hands-free solution for keeping my phone in sight while navigating the extensive roads of my county. It ensures my Waze directions and alerts remain prominently displayed, addressing concerns like traffic congestion or upcoming accidents. Although snacking while driving is ill-advised, I appreciate the ability to securely store my phone in the holder while I pull over safely to check for nearby snack options. Moreover, I find reassurance in the fact that my phone remains securely in place. Given its minimal footprint on my steering wheel, I'm fully satisfied with its performance and would readily purchase another if needed.
Recently acquired this steering wheel mount and utilized it for an impromptu Zoom call from my car. The strap securely encircles the wheel, and even when positioned at the top, it comfortably accommodated the charging phone at eye level. Throughout an hour-long call, I experienced minimal movement while using the touch screen, making it ideal for my needs. Its simplicity, small size, and affordability make it a perfect tool for my purposes.
I had to discontinue using a phone mount that attached to my AC vent due to concerns about damaging the louvers. This steering wheel mount offers a fantastic alternative, and I'm so impressed that I'm considering ordering another one for my other vehicle.
It would be nice if it was a little bigger. Does not fit my steering wheel.
Given my reluctance to attach anything to my dashboard or vents, this holder perfectly fulfills my requirements. It offers easy application and reliable stability, accommodating my iPhone 12 Pro Max with ease. While the springs may seem slightly flimsy, I consider purchasing additional units as backups a worthwhile investment, given its affordable price.
I have a hard time removing but that isn't an issue. This thing is awesome I use it all the time.
Functions effectively. While it may not boast top-tier durability, it seems sturdy enough to endure for a decent period, especially considering its unbeatable price point.
Once you find a place to hook it, is user easy and convenient to use
Once properly situated, it becomes user-friendly and convenient.
While it's currently functioning well, removing the phone once it's attached proves quite difficult.
After feeling dissatisfied with a previous purchase from a different company, I approached this product with skepticism. However, I'm delighted I gave it another chance. This handy gadget allows me to keep my GPS displayed on my phone without the inconvenience of a bulky windshield holder, which obstructs my view in my newer Camaro. I highly recommend this holder.
It functions as intended. The front clip facilitates easy removal as needed by lifting it up.
I appreciate its secure hold, but I require replacement silicone in pink.
While it offers stability, it presents challenges during installation and removal. Moreover, it obstructs the speedometer and causes the GPS orientation to shift as the wheel turns, which is disconcerting. Though sturdy, it's cumbersome to maneuver on and off the steering wheel.
When employed for its intended purpose, it performs admirably. I personally utilize it for watching movies on my parked vehicle. I've installed one in each of my vehicles, with the initial one lasting approximately three years before needing replacement—a testament to its value considering its nominal cost.
Boasting a commendable design and easy installation, the holder experiences minor setbacks with its rubber sleeves detaching during phone clamping. However, this issue can be rectified with the application of super glue, resulting in improved functionality.
I find it highly practical for use at work, effortlessly wrapping around slender bars with easy installation and removal.
Installation onto the steering wheel was straightforward, and the holder effectively secures the cellphone in place. However, I advise against using it while driving, as it may impede steering. Nonetheless, it proves ideal for leisurely activities like watching videos or movies on your phone.
This is undoubtedly the best car phone holder I've come across. It's my go-to accessory whenever I activate my GPS. Placed conveniently by the steering wheel, it ensures the map is always within sight. I'm thrilled with its performance.
Overall, it performs admirably, securely holding my phone. Despite concerns about the springs' durability, it appears to be of decent quality. It's worth noting that, like any similar product, it will inevitably obstruct the speedometer. Despite being challenging to attach and detach, it fulfills its purpose.
I encountered some difficulty in fitting the strap around my steering wheel, but otherwise, the product is quite impressive.
While I appreciated how effectively it kept my phone or GPS visible, it posed an issue by completely obstructing my dashboard view in my Mazda Miata.