SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The product boasts good quality and operates as advertised.
A fantastic product that's easily attachable—I simply locked it underneath my Prius's steering wheel cover. It's stable and can be left on while driving. The gray color matches perfectly, and the attachment is secure. Don't overspend; this one works perfectly. As someone with visual impairment, the distance is just right for watching YouTube during lunchtime.
I appreciate the ease with which this holder can be attached and removed, particularly since I have rheumatoid arthritis, which can sometimes make such tasks challenging.
It seamlessly fits onto my steering wheel, allowing me to use my phone without causing distractions while driving.
Although I appreciate the concept of utilizing the wheel for mounting, I've encountered issues with the piece holding the phone base, which detaches too easily. Gluing it in place seems necessary. Additionally, my phone fits, but its case does not, prompting me to seek a slimmer case.
While I wouldn't recommend it for driving purposes, it's perfect for indulging in movies during lunch breaks or enjoying some personal time watching YouTube away from distractions.
This is my second purchase, replacing the one I left in a rental car. Its ease of use, ability to be removed when not in use, and secure phone grip make it highly recommended.
While it's a brilliant concept, it fails to accommodate phones with protective cases. I wish it extended further to accommodate larger phones. Although easy to attach to the car, it's only compatible with either a slim phone or one without a protective case.
This steering wheel-mounted product offers easy installation and significantly enhances hands-free communication while driving.
I'm thrilled with this product! It's ideal for my iPhone 6, even with a case on. Primarily used for navigation, it does obstruct the view of the speedometer and warning lights, which I mitigate by using my navigation app. However, it's crucial to periodically check for any other warning lights and refrain from texting while driving.
Suitable for stationary use. If you're inclined to have your phone on the steering wheel, this compact gadget might suit your needs. However, it's worth noting that it's constructed with inexpensive materials and tends to fall apart easily.
This product boasts excellent quality and significantly enhances GPS mapping during travels. Its simple attachment and detachment, along with easy adjustability, make it a perfect fit for my iPhone 12.
I needed a solution for holding my phone in the car while watching videos during waits, and this product fits the bill perfectly. Well-made with quality materials, it performs exactly as expected, bringing me much satisfaction.
Though I initially struggled with removing it, this hasn't posed a significant issue considering how frequently I use it. Overall, it's an awesome accessory that sees regular use.
My main gripe is the need for frequent replacements due to their short lifespan. Yet, I haven't found a comparable alternative.
It's perfect for what wanted for navigating the streets.
It doesn’t stay secure sometimes it pops off
Ease of installation and removal
Great. Simple. Easy to use and very visually effective…love it.
I had it for few months and had no problem.
Easy to use. Reasonable pricing.
Works nicely.
Ideal for watching videos on the steering wheel.
Despite arriving with minimal packaging and lacking instructions, it functions well with my iPhone 12 Max.
I utilize it primarily while stationed in my vehicle, waiting for various activities.