SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I needed a better remote than the one that came with my Samsung TV because it stopped scrolling left. Enter this remote. Simply insert the batteries, and it's ready to go. It works perfectly, although I haven't tested all the functions yet; the main buttons function as expected.
My original remote had reached its limits, so I started looking for a replacement, and I stumbled upon this remote. It fit the bill perfectly and works wonderfully. I especially appreciate the channel buttons that make it quick to access my streaming channels. I highly recommend it as an excellent replacement.
I'm thrilled that I purchased this remote. My kids destroyed and misplaced the last remote, which was almost identical to this one. I was concerned that I would have to go through the hassle of programming a new one for the TV. But all I had to do was insert batteries, and it was good to go. I'm delighted with its great price, ease of use, and the presence of a few extra buttons, which is a plus.
The sensitivity of the remote that came with my smart TV was so high that even a light touch could change the channel or trigger something else. I couldn't stand it, so I purchased this remote, which is solid and requires a deliberate button press for any action.
After losing my original Samsung TV remote, I ordered this one. I inserted the batteries, pointed it at my Samsung Smart TV, and it functioned just like the original, without the need for any additional setup. Additionally, it's slightly smaller than the original remote, making it fit better in my hand.
No pairing required at all. Simply insert the batteries, and it automatically works with your Samsung TV. I'm buying another one because I have two Samsung TVs, and I've lost both remotes. I highly recommend this product!
I initially bought a replica of my broken remote, but it gave me so much trouble that I was considering selling my 75-inch Samsung TV. However, I took a chance and purchased the latest Samsung universal remote, and I was pleasantly surprised by how well it worked. The buttons are clearly visible and easy to control. I'm very pleased that I decided to take the risk.
The remote that came with our new Samsung TV lacked number buttons for changing channels, which was quite inconvenient. This remote, on the other hand, works wonderfully, and it's easy to select channels.
It accomplished exactly what I needed. Just ensure that your TV series is listed, and you'll be satisfied. No programming required, just insert the batteries.
My original remote was stolen by movers with questionable ethics, but this one works just fine. Plus, you can purchase two for the same price if you search.
I expected to have to connect it to my TV, but all I had to do was add batteries, and it worked! Now I know what to do if I ever lose my remote again.
I have a 65-inch Samsung TV, and this remote was ready to use as soon as I inserted the batteries, without any need for programming!
It syncs with the TV effortlessly and functions just like the original, except for a few minor differences. It's a good value for the price but doesn't quite warrant a 5-star rating.
This remote worked perfectly right out of the box. Setting it up was hassle-free; I followed some online instructions, and it worked almost instantly.
The setup was quick, I added some batteries, and no other configuration was needed. It's an exact match to our old remote that endured one too many drops. It comes at a good price, with fast service and no setup hassles. Samsung did an excellent job with this one.
Easy to set up and quick to connect. No issues whatsoever. This is the second one I've purchased, and it works smoothly without any lag or problems.
Bought it for a friend, and there were no complaints.
Had no issues with it when it arrived; I just inserted a new pair of batteries, and it worked right away without needing to set it up. This Samsung universal remote is more convenient than the one that came with the TV.
I inserted the batteries, and it immediately connected to my Samsung TV without any hassle. It's a perfect match for my original remote, which I misplaced during a move. It might still be somewhere in a box, but regardless, I recommend buying this one!
This remote functions exactly like my old one that came with my TV. It arrived promptly, and I encountered no issues with the product.
I'd definitely buy it again. It came pre-synced, so it's ready to use straight out of the package, hassle-free.
This remote is incredibly simple to use. Just insert batteries, and it automatically picks up the TV signal.
Shame on me for losing the original Samsung remote, but this one does the job. It doesn't control volume the same way as the original and can be a bit laggy. The best part is that it worked with my TV right out of the box without any setup required. While it's not a 100% duplicate of the original remote and has some minor functionality differences, it's still a decent choice for the money.
These remotes work wonderfully. We've ordered them twice, and all you need to do is insert the batteries, and they immediately work with your TV. They are compatible with several different Samsung models. The only issue we encountered this time is that one of the remotes didn't work at all despite putting in batteries.
My cats chewed up the buttons on my original remote, so I'm grateful for this backup. It works exceptionally well, and distance is not an issue at all. A great backup to have.