SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I was lured in by a cheaper lookalike of this butter knife, but it was a letdown. The blade was so thick it just squashed the butter instead of curling it. Luckily, this one works like a charm! It makes perfect butter curls, although the serrated side tends to get butter stuck in it. But hey, that turns out to be a neat trick for spreading! Just flip and spread. Definitely worth getting the original over any knockoffs.
This butter knife is top-notch quality! 😍
Super easy to use, especially with spreadable butter like Breakstone's.
It's great, but not so much with cold butter. It works wonders with butter at room temperature though.
Saved our marriage! My wife likes her butter cold, I prefer it room temp. This knife is a lifesaver for our toast in the mornings. 😂
Amazing even with cold butter. Now I'm the designated 'toast guy' on Sundays, and I love it!
Good quality and size. Works best with cool, not cold, butter. Pretty happy with it overall.
Thought these would be a game-changer, but they're just okay. I still find myself reaching for my regular butter knives.
It does a great job of making hard butter spread like it's soft. Takes a bit to get the hang of it, but it's worth it.
Miracle worker for butter straight out of the fridge! Works great!
Bought this on a whim and so glad I did. Makes mornings with my toddler's toast obsession a breeze.
Finally, no more butchered butter sticks!
Love that it's stainless steel and not plastic. Makes spreading butter and cheese so much easier. Proud of this purchase.
Good for spreading butter at the right consistency. Not the best with cold butter or stiff cream cheese, though.
Excellent for cold butter.
Perfect for spreading cold butter on bread and toast. Fits my hand nicely and I've been wanting one for ages.
The ultimate butter tool. 👌
Does exactly what it promises. Nice and sturdy, more so than I expected.
Love these knives. They're sturdy and versatile, great for everyday use and for butter sticks.
Nice weight, works really well.
Cuts through butter easily and makes decorative spirals. Great for potatoes and veggies.
Excellent on hard butter. Very good product.
After seeing so many ineffective knives, this one is smooth as butter on butter. A huge thanks!
Works great!
Bought them as a joke, but now we use them daily and love them.