SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
We use this door to allow our cat access to the litter box while keeping our dog out. I prefer it over doggie doors because it's cuter and doesn't have a flap that my cat dislikes.
This purchase was absolutely great! Not too difficult to install with the right directions and tools, and it looks incredibly cute.
Installing the door requires a jigsaw rather than the chainsaw suggested in the instructions, which provided some laughs. I ignored most instructions, drew a line inside the door face, drilled holes around the edges, and cut through with a jigsaw. If you have a wood door, skip drilling pin holes and screw the pieces directly onto the door. Adjust the cat door depth if your door is shallower than the cat door.
My cats love this door leading to the room with their litter boxes. I appreciate that I can keep the door closed. The opening is larger than many cat doors I've seen, so my cats had no trouble using it, including my 15-year-old cat.
I was initially concerned about damaging a good door, but the provided template made installation with a jigsaw simple and straightforward. Highly recommend it and will be purchasing another for a different door.
I bought this cat door for my two cats but didn't realize it would also fit a Husky. I should have opted for a smaller size.
The cat door works great. I installed it in the laundry room door, allowing the cats access to their box while keeping the dogs out.
An excellent idea for those needing to keep their bedroom door closed. The installation was quick, and our two cats immediately took to it. We're planning to get another one for the laundry room, where the litter box is.
The screws provided were slightly too short, but other than that, the pet door is fantastic. It even came with an outline for easy cutting, making the installation process smoother.
The installation was a bit tricky, but overall, I'm very pleased with the product and happy with the result.
The pet door was easy to install and the perfect solution for allowing our cats access to the basement while keeping the dogs out. I love its appearance and functionality.
We love this pet door! I installed it on our bathroom door, which has been a game-changer. Our cat used to scratch at the door every time we went in, but now he can come and go as he pleases.
The installation was medium difficulty, but with some teamwork, we managed to set it up. Although our door build might have contributed to the challenge, the door is super cool and cute.
I have two large cats and was concerned about the size of most pet doors. This one, however, proved to be the perfect fit, allowing my cats to move in and out of my bedroom with ease. I can now sleep with the door closed without any disturbances.
This pet door is a brilliant idea, especially in homes with multiple animals. It effectively keeps other pets away from the cat's food and litter box.
The pet door is a breeze for my cat to use. Even at 12 lbs, she fits through it comfortably.
Caution for those with small dogs or puppies – they might be able to squeeze through this pet door. Our Husky puppy, even at 8 months old, managed to fit through it.
My cat is thrilled with this door, as it keeps her food safe from our dogs. It's a simple yet effective solution for multi-pet households.
This pet door is the cutest thing I've seen in a long time. Both my cats use it all day, and I've conveniently installed it on my bedroom door for easy access.
The pet door is absolutely charming and quite forgiving during installation. My cats have taken to it very well and seem to love the freedom it provides.
This pet door is perfect for households with small children and pets. It allows free access for pets while keeping doors closed for child safety. The installation process was straightforward and hassle-free.
I'm really pleased with this pet door, even though I initially miscalculated during installation. The instructions led directly to cutting the door, and I misunderstood the assembly process, thinking the door would slide into place from the top. After realizing the door disassembles and requires removing spacer posts, I thought I'd cut the hole incorrectly and began to adjust. Luckily, the door covered all my adjustments. The little plastic plugs for a finished look don't just pop in; they fit into a specific groove, which I eventually figured out. I'm very satisfied with the final result!
This item has been a blessing for our household, providing a safe passage for our two cats to access their essentials without being bothered by our dog. It's an excellent solution for maintaining harmony and safety among pets in different rooms of the house, and I highly recommend it for its effectiveness and convenience.
My cats absolutely adore their new playpen! Though they don't always get along, which led me to create a custom gate to manage their access for some peace at night. While it's fantastic for pets that get along or for solo pets, a future version with a door feature would be a great addition. I installed four of these playpens effortlessly and am impressed by their ease of installation and functionality.