SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The pink version is appealing, but black might be more suitable for light sensitivity. It's comfortably cool at room temperature, soothing, and the weight is surprisingly acceptable. It's a quality product that can be used in various temperatures.
The product positively affects my wife's comfort, which in turn improves my life. However, its cooling effect seems to fade faster compared to other gel products.
Initially, the mask is too cold, so it's better to start by placing it on the back of the head. After a few minutes, it warms up to a comfortable level and is effective for about 10 minutes before it feels warm.
The product does not become excessively cold, which is a relief. Unlike other ice packs that can be uncomfortably cold, this one maintains a pleasant temperature, is comfortable, soothing, and functions as advertised.
The product is comfortable and helpful for headaches, but a more durable and washable design would be preferable, considering the accumulation of oils, makeup, and dirt over time.
Got the item in top-notch shape, really impressive.
I deal with chronic migraines and this has become my go-to tool for relief. Love how well the fabric retains coldness without being too tight!
Totally diggin' it!
Pretty effective gear
This is a game changer for me. I've been dealing with severe headaches and this cool cap has brought so much relief! The gel pack combo is just perfect. It's also great for relaxation and sleep. They've upgraded it now to 360C which seems even better.
Nice little gadget here, haven't had a chance to use yet as I just received it.
The gel mainly comes from the front of the mask, which actually focuses on relieving those pesky forehead tensions.
Honestly? This product is fantastic! As someone who suffers from regular migraines, I found that this helps immensely. Plus, it gives a slight pressure on my head which seems to help regulate things better.
Material's solid and well made, does what it says.
The packaging was top-notch and the item was exactly as advertised.
Arrived super fast :) Really soothing on my head, didn't completely knock out my migraine but definitely eased up things. .
I still don't know if it works but if from the moment you put it on it it feels fresh. Has No unpleasant smell. It is like badly stitched at the top but does not affect its operation
This headache-relief hat is fantastic – one of best finds ever for easing migraine pain instantly!
This thing works like magic!
This product fits perfectly! Haven't tried it yet but I'm confident it'll do wonders.
Excellent to cure headache
Perfect for tackling migraines, this ice mask is a gem. It doesn't cover the entire head but does an excellent job nonetheless.
Got here quickly and material looks promising. Bought this for hubby's headaches - he hasn't tested yet but will update soon!
I got my package super fast! The quality is great and it's very comfy to wear.