SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's a good product if it's used indoors. Placing it in direct sunlight causes expansion and a bubbled appearance. Otherwise, it performs well.
These tiles serve as the perfect floor protection for my weight bench, preventing any potential damage to my hardwood floors.
I purchased these mats to cover my cement basement floor, and they are perfect for the playroom. They are easy to clean, comfortable to walk on, and also suitable for rollerblading.
These mats serve as a solid foundation for my walking pad. They fit together securely and are wide enough for my Rediro treadmill.
We ordered two packs of these mats, and they were simple to put together. They provide ample space for our home gym equipment, and their thickness is ideal.
Placing these mats under and around my Bowflex machine has made it much more comfortable to move around and prevents direct contact with the concrete floor.
The product itself is excellent for our workout room, but the only downside was that about 1/4 of a box contained the wrong pieces that didn't link up with the others.
Having these mats on my very hard wood floor makes a significant difference when performing various activities.
I absolutely love this flooring. It was a breeze to install and offered numerous configuration options to fit my space and equipment. I was initially concerned about how it would hold up under the squat rack, but after several months of use, those concerns have vanished. I highly recommend it for your home gym!
These floor mats were just what I needed for my garage gym. They arrived promptly and were well-packaged, and I'm pleased with my purchase.
It's a cost-effective way to transform a garage into an active room for kids. Installation is simple, and cleaning is a breeze. I highly recommend it!
I've used these panels to cover the concrete floor in my shops. With double-sided carpet tape, they are simple to lay down and trim as necessary. They're incredibly durable yet comfortable for long hours of standing.
This is a high-quality product that's easy to connect, and it came in good packaging.
I appreciate how well these tiles fit together, their easy-to-clean surface, and their comfort during workouts.
They worked great for my outdoor shed, where I placed toolboxes on them. I appreciate their thickness, as it prevents damage to the floor.
They are easily dented by heavy weights but are simple to assemble. They don't require much effort to take apart, which can be convenient but may also result in them coming up when you don't want them to. This makes them renter-friendly.
These black mats are of good quality and serve to cover the hallway near my house's entrance. They protect the flooring and provide a soft surface to step on, far more comfortable than the cold, hard floor.
I acquired these mats for our office gym, and they arrived exactly as advertised. Setting them up was a breeze, and we have no complaints.
I purchased this for yoga and weightlifting. It's remarkably comfortable to walk on, and I appreciate its sturdiness. Additionally, the ability to disassemble it for later storage is a convenient feature.
I purchased these for my autistic toddler's room. They are thick yet easy to cut to size. The result turned out great! đź‘Ť
At the moment, this offers the best value in terms of both coverage and price. It's perfect for my kids to play on, engage in indoor exercise, and spare my tile floor from any potential damage.
The mats turned out to be a bit more spongy than expected. It's not a significant issue if you don't plan to place anything heavy on top of them for an extended period. However, after about 50 lbs sitting on them for a week, a small circular indent appeared that won't disappear.
We bought these mats to place underneath our new rowing machine to protect our wooden floor. They effectively support the machine's weight, stay in place without slipping, and prevent scratches or dents on our floors. Cleaning them is easy with a simple sweep or wipe, which is a definite plus. I highly recommend using them with exercise equipment!
We just received these mats, so I can't comment on their durability yet. However, they were extremely easy to install and didn't have any strange odors. So far, everything seems good.
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